Customer Service Representative

Geoffrey M.S. Lauron

*** ****** ******

Los Angeles CA, 90003

Cell: 818-***-****

E-mail: ***********@*****.***

Objective :

To obtain a position that will enable me to maximize my strong organizational skills, educational background, and ability to work well with people.

Experience :

Oct 2011 to Jan 2012 – Shop Knuckleheads – Shipping Manager/ Customer Service Representative – Glendale, CA

• Process shipments for online, phone, and mail orders

• Receive and process phone orders and troubleshoot order errors

• Capture payments for processed orders

Jun 2010 to July 2011 – Banana Republic – Sales Associate – Glendale, CA

• Achieve daily store goals

• Create clientele and build a relationship with returning customers

• Help maintain store standards

Dec 2009 to May 2010 – Abode Home Care Services – Head of Operations – Burbank, CA

• Arrange and conduct interviews with possible patients and caregivers

• File, scan, and organize documents for patients and employees

• Created electronic forms to be filled out by patients

• Contacted various hospitals on possible leads for patients

• Pick up and drop off packages from various locations

• Data entry

Jun 2007 to Dec 2008 - Paul Frank Industries - Assistant Manager - Costa Mesa, CA

• Managed and trained Sales Staff

• Ran daily sales reports and analyzed versus prior year sales

• Performed periodic inventory of stock

• Filing and organization

• Completed weekly bank deposits

• Shipping of merchandise from online sales

Aug 2006 to Feb 2007 - Rainforest Café - Crew Supervisor - Ontario, CA

• Perform sales function in retail store

• Reduced incidences of theft within retail store

• Perform weekly deposits

• Train new employees

• Motivate staff in order to achieve daily and monthly goals

Dec 2005 – Jun 2006 - Mad Science - Teacher - Brea, CA

• Taught Science in various after school programs

• Assisted new teachers in preparing lesson plans

• Helped fellow teachers with various project with kids (Grades K through 6)

Education:

• California Polytechnic University of Pomona

o Business Marketing Major

Skills:

• Proficient in Microsoft Office Suite (Excel, Word, Info Path, Power Point Outlook, Explorer) and Adobe Reader

• Organized and detail oriented

Interests:

• Fitness, Sports, Music

Contact this candidate