Customer Service Insurance

Tommy Lee Hogan, Jr.

**** * **** ** ************, Indiana 46254

Telephone Number: 260-***-****

Email Address: ***********@*****.***

Education Bachelor of Arts, General Studies

Ball State University, Muncie, Indiana

Minor: Sociology, Counseling Psychology 2005

Experience

Associate Banker, Quicken Loans (January 2011-March 2011)

• Licensed to write mortgage loans in Connecticut and Wisconsin

• Overcame client objections to determine financial needs

• Knowledgeable in mortgage lending laws, ethics and origination

Claim Adjuster, The Hartford Insurance Group (July 2008-January 2010)

• Interpreted the Insurance policy an applied appropriate exposure of the claim to fulfill obligations of the policy holder.

• Investigated all exposures to determine cause, scope and extent of damages and liability.

• Evaluated the claim for purposes of setting reserves and making appropriate payments

• Managed a work load that varied in type and volume within a time-sensitive team directed environment.

Customer Care Specialist, The Hartford Insurance Group (August 2007-July 2008)

• Processed in-coming new loss calls by properly obtaining appropriate claim information

• Properly interpreted the insurance contract and accurately applied exposures to fulfill contractual obligations

• Resolved and answered routine problems and questions from policy holders.

• Guided policyholder through the claim process to ensure understanding

• Created high level of satisfaction by complying with standards of timeliness of contact follow-up, payments and Unfair Claim Settlement Practices Act.

Claim Processing Specialist, Allstate Insurance Company (April 2006-July 2007)

• Processed insurance claims.

• Provided excellent customer service in regards to inquires for policy holders, claimants, and insurance agents.

• Multi tasked while balancing high call volume.

Default Specialist, Sallie Mae, Indianapolis Indiana (January 2006- April 2006)

• Helped borrowers with delinquent student loan accounts.

• Gave borrowers options to prevent accounts from reaching a collection agency.

Substitute Teacher, Paul Harding High School, Fort Wayne, Indiana (September 2005-January 2006)

• Critical in helping students achieve academic goals.

• Taught a wide range of academic subjects.

Computer Skills Proficient in Microsoft Office, including Word, Excel and Power Point.

References Available upon request.

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