Customer Service High School

STANLEY JACQUES

*** * ********

Glen Burnie, Maryland 21061

(410) 487- 6554 / 718-***-**** cell

x9qfxe@r.postjobfree.com

OBJECTIVE: to obtain a professional position that utilizes my abilities in customer service and management and my multilingual language skills, within a fast paced environment, that allows for my personal growth and career advancement.

EDUCATION:

The College Canado Haitien CCH, Haiti

High School Diploma 1999-2003

Ceeme Institute, Mexico

Certificate in Computer Science 2003-2005

Anne Arundel Community College

Criminal Justice/ Law Enforcement Certificate Pending

PROFESSIONAL EXPERIENCES:

Entertainment Coordinator

Allegro Hotel Playa Dorada Resort

Puerto Plata, The Dominican Republic May 2007- April 2010

Manage and organize field trips and entertainment activities for guests.

Enhance guests entertainment experiences by engaging them in dance, singing and general entertainment activities at the resort and/or clubs and cultural sites outside of the resort.

Respond to guests entertainment needs in a friendly and culturally sensitive manner.

Ensure guests are treated with respect during their interaction with international hotel staff.

Troubleshoot any emergency situations for guests that may arise during their entertainment experience both on and off the resort.

Excellent customer service, sales and promotional skills.

Translator

Mexican Embassy Sept 2005- August 2007

Port-Au-Prince, Haiti

Responsible for exclusive translation services to the Ambassador. Provide driving services.

Manage charting, filing, telephones, computers and other administrative duties.

Represent Ambassador orally, in relation to customer inquiries at the Embassy.

Budget management

ABILITIES

International Communication and Language Skills in French, Spanish, Creole and English.

Over five years of Exemplary Customer Services skills - Team Oriented

Computer Literate - Reliable - Committed to Customer Satisfaction - Leader