Analysis; Planning; Project Management;. Enterprise Solution; Vendors
Resume:
ARLENE J. DUNKEL
Schaumburg, IL 60193
*************@*****.***
BUSINESS ANALYST
Analysis...Planning...Business Process Improvement
Enterprise Solutions...Project Management...Applications
Process Design...Quality Assurance
Vendor Relationship Management
I quickly and effectively translate business needs into
technical solutions. Through a combination of collaborative
project management and a relentless focus on problem
solving, I build efficiencies, lessen headcount and fuel
business growth. I understand how to anticipate and satisfy
the needs of both internal and external clients, and build
the trust that pays off when business partners depend on you
to make them successful.
-Building service-oriented business cultures
-Defining requirements and configuring applications
-Aligning business and IT goals, strategy and execution
-Understanding and adapting to shifting business priorities
-Maximizing emerging technology contributions to business
performance
I have a Bachelors Degree in Business / e-Business from the
University of Phoenix, and am pursuing PMP certification.
I have time after time demonstrated the fast learning curve,
human interaction problem solving skills and flexibility
needed to become an instant expert in the deliverables
critical to the business units I partner with.
CAREER SUMMARY
Architecture Senior Specialist, CNA Insurance, 2004 to 2009.
Provided applications-based solutions. Grew efficiencies
throughout systems development life cycle for this major
property and casualty insurer. Enabled company to cut
operational costs $650K annually, customize product
offerings and reduce full time employee headcount.
Senior Application Specialist, CNA Insurance, 2002 to 2004.
Directed applications development planning, definition and
coordination with vendors and internal development team.
Led testing and defect management. Established enterprise-
level data accessibility. Enabled critical business unit to
process more work with fewer steps in less time.
Business Systems Analyst, Kemper Insurance, 1999 to 2002.
Served as applications definition and development project
leader, key analyst and primary liaison with vendors and
internal customers. Structured new e-commerce channels.
Prior: Programmer / Analyst, Kemper Insurance.
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