Customer Service Sales

Objective

A well rounded individual with management experience looking for career advancement. Proven ability to develop sales with customers as well as effectively managing valued customer base. Strong coaching and developing skills, combined with the ability to coordinate the efforts of many to meet company goals and standards. Product and efficient work habits without supervision. Self-motivator with high energy, all while delivering world class service.

Profile

Motivated, personable business professional with a track record of profitable small business ownership. Talent for quickly mastering technology – recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent company deadlines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Marketing & Sales Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Author professional correspondence to customers and vendors.

Rapidly learn and master varied computer programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

o Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

o Launched a thriving business, building revenue from $0 to over $72K in first three years with minimal overhead.

o Created special promotions, write/design print and outdoor advertising, and coordinate all media buying.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as multi-site owner and practitioner of Prodigy Shipping LLC.:

o Facility rental/maintenance.

o Customer scheduling for busy office averaging 10 appointments weekly.

o Finances: accounts payable/receivable, invoicing, billing, budgeting.

o Supervision of a total of 15 drivers.

Employment History

7/09- 11/12 PRODIGY SHIPPING PHILADELPHIA, PA.

FIELD MANAGER

MANAGING FIELD INSTALLERS, PROCESSING PAYROLL, IN CHARGE OF INTERVIEWS AND TERMINATIONS, OBTAINING AND MAINTAINING CUSTOMER BASE, SCHEDULING, CUSTOMER RELATIONS, MAPPING AND ROUTING, PRODUCT CHECK IN AND PRODUCT CHECK OUT, PROCESSING OF DAILY LOGS AND WORK SHEETS, EMPLOYEE PREPARATION AND ORIENTATION, EQUIPMENT DISBURSEMENT

4/08- 11/08 TARGET PLYMOUTH MEETING, PA.

OVERNIGHT TEAM MEMBER

RE-SHOPPER, UNLOADED TRUCKS, STOCK SHELVES, ORGANIZED AND RESTOCKED RETURNS, ORGANIZED AND STACKED PALLETS FOR STORES REFRESH, ASSISTED WITH THE ORGANIZATION OF PRODUCTS FOR THE STORES SEASONAL CHANGE OVER

3/08- 7/09 T-MOBILE PHILADELPHIA, PA.

PART TIME SALES REP

CUSTOMER SERVICE, PRODUCT SALES, ANSWERING PHONES, COMPLETING AND FILING DAILY PAPER WORK, CASH BALANCING, CHECK FILING, STOCKING SUPPLIES, LOBBY MANAGEMENT, INVESTIGATING CUSTOMER CREDIT TO ACCURATELY APPROVE THEM FOR THE BEST WIRELESS SERVICE THAT WILL FIT THEIR NEEDS, SENDING DAILY NUMBERS, THE CHECKING IN AND OUT OF LOANER PHONES.

FULL TIME SALES REP.

ORGANIZING LEADERSHIP MEETINGS, UPDATING RETAIL SALES BOARD, COACHING AND DEVELOPING PEERS, ASSISTING IN THE TRAINING OF NEW HIRE’S, ASSISTING CUSTOMER’S WITH THEIR PHONES TECHNICAL ISSUES.

SHIFT SUPERVISOR

OPENING AND CLOSING STORE, OPERATING STORE, COUNTING AND VERIFYING DEPOSITS, PROCESSING RETURNS, RECEIVING SHIPMENTS, OPENING AND CLOSING KIOSK, ACTUALIZE AND MAINTAIN OPERATING STANDARDS, COUNT AND VERIFY INVENTORY, ASSIST IN MAKING SURE STORE MAKES GOALS

3/07- 3/08 COMCAST (PRINCE TELECOM) PHILADELPHIA, PA.

FIELD SERVICE SUPERVISOR

OVERSEEING AND ASSISTING TECHNICIANS WITH FIELD WORK

INTERVIEWING AND TRAINING NEW EMPLOYEES

FIELD AND SAFETY INSPECTIONS

INVESTIGATING AND REPAIRING DAMAGES

ASSISTING CUSTOMER ON ESCALATED ISSUES

IN CHARGE OF REVIVING AND INCREASING PRODUCTION

IN CHARGE OF HEADING UP SPECIAL PROJECTS

REVIEW AND CHECK IN OF ALL WORK ORDERS

WORKING WITH VARIOUS COMPUTER PROGRAMS SUCH AS: MICROSOFT WORD, EXCEL, OFFICE, AND CABLE DATA

ASSISTING TECHNICIANS IN THEIR FIELD WORK

11/05- 2-07 DISH NETWORK KING OF PRUSSIA, PA.

FIELD SERVICE SPECIALIST

INSTALLATION OF DISH SYSTEMS WHICH INCLUDE BUT NOT LIMITED TO:

PHONE LINE INSTALLATION, CUSTOM INSTALLATIONS (WALL FISHING & MIRROR IMAGING),

MOUNTING AND SIGHTING OF DISH NETWORK APPROVED DISHES, PROGRAMMING

EQUIPMENT, GROUNDING SYSTEMS IN ACCORDANCE TO THE NEC CODE, WIRING HOMES, INSTALLATION OF

INTERNATIONAL DISHES AND ACTIVATION OF INTERNATIONAL PROGRAMMING

DELIVERED AND UPGRADED SATELLITE SYSTEMS

SERVICE INSTALLATIONS & EQUIPMENT

ACTIVATING SERVICES

COMPLETION AND FILING OF DAILY LOGS

(SITE SURVEY FORMS, EQUIPMENT AND VAN INSPECTION SHEETS, SERVICE AGREEMENTS, MILEAGE RECORDINGS, AND EQUIPMENT USAGE FORMS)

RMA OF ALL FAULTY EQUIPMENT

EDUCATION OF CUSTOMERS ON PRODUCTS AND SERVICES

DEINSTALLATION OF SATELLITE SYSTEMS

TROUBLESHOOTING AND FIXING SATELLITE SYSTEMS

08/05- 11/05 DIRECTV HATBORO, PA.

FIELD INSTALLER

INSTALLATION OF DIRECTV SYSTEMS WHICH INCLUDE BUT ARE NOT LIMITED TO: PHONE LINE INSTALLATIONS AND PHONE JACK INSTALLATION

CUSTOM INSTALLATIONS (WALL FISHING & MIRROR IMAGING), PROGRAMMING EQUIPMENT AND UPGRADING SYSTEMS

MOUNTING AND SIGHTING DIRECTV APPROVED DISHES

GROUNDING SYSTEMS IN ACCORDANCE WITH THE NEC COD, WIRING HOMES

SERVICE INSTALLATIONS & EQUIPMENT

TROUBLESHOOTING AND FIXING SATELLITE SYSTEMS

COMPLETING & FILING DAILY LOGS

EDUCATION OF CUSTOMERS ON PRODUCTS AND SERVICES

03/05-08/05 COMCAST FORT WASHINGTON & IVY LAND, PA.

FIELD TECHNICIAN

TRAINED FIELD TECHNICIANS

INSTALLATIONS WHICH INCLUDES BUT IS NOT LIMITED TO:

AERIAL DROPS, RUNNING WIRE, CUSTOM WORK, INSTALLING PC SERVICES, UPGRADING SYSTEMS, GROUNDING SYSTEMS, AS WELL AS PROGRAMMING EQUIPMENT

TROUBLESHOOTING AND FIXING CABLE SYSTEMS

SERVICED INSTALLATIONS & EQUIPMENT

ACTIVATING & DISCONTINUING SERVICES

COMPLETING & FILING DAILY LOGS

EDUCATED CUSTOMERS ON PRODUCTS AND SERVICES

06/03-03/05 PNC BANK PHILADELPHIA, PA.

ADVANCED TO POSITION OF INCREASED RESPONSIBILITIES

CREDIT INVESTIGATOR

CUSTOMER SERVICE, COMPLETING AND FILING DAILY LOGS, ANSWERING PHONES

INVESTIGATING AND ACCURATELY REPORTING INFORMATION REGARDING CUSTOMERS ACCOUNTS SO THEY MAY GET APPROVED FOR HOUSING

PROVIDING SERVICE OR INFORMATION THAT MAY BETTER THE CLIENT’S SITUATIONS

COMPUTER PROCESSING, RESEARCHING OF ACCOUNTS USING DIFFERENT PROGRAMS ON THE PC,

PRODUCT SALES AND THE REFERRAL OF CUSTOMERS FOR BETTER FINANCIAL OPPORTUNITIES

BANK TELLER

CUSTOMER SERVICE, ASSISTED CUSTOMERS WITH CASH TRANSACTIONS, COMPLETION OF DAILY LOGS

ANSWERING TELEPHONES, CASH BALANCING, PRODUCT SALES, LOST PREVENTION

CHECK FILLING, STOCK SUPPLIES AND BROCHURES, LOBBY MANAGEMENT, REFERRAL OF CUSTOMERS FOR BETTER FINANCIAL OPPORTUNITIES

08/02- 06/03 METHODIST SERVICES FOR CHILDREN & FAMILIES PHILADELPHIA, PA.

CAMP COUNSELOR / AFTER SCHOOL TEACHER

I COUNSELED, MENTORED, AND TUTORED CHILDREN SUPERVISED ACTIVITIES ORGANIZED EVENTS

01/00- 06/02 TOTAL SPORTS PHILADELPHIA PA.

SALES REPRESENTATIVE

ASSISTED CUSTOMERS WITH RETAIL NEEDS

ASSISTED WITH CASHIER DUTIES

STOCKED STORE MERCHANDISE & ANSWERED PHONES

IN CHARGE OF RUNNING ONE OF THE STORES LOCATIONS

Education

REGIONAL HIGH SCHOOL – Philadelphia

Diploma, 2001 GPA: 3.0

Certifications

SCBA

Certified as a Service Specialist for satellite systems

2SCTE

Certified as a Broad Brand Specialist for cable installations

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