Customer Service Manager

*** ******* **. 416-***-****

Toronto, ON M*B *E* x9bxfl@r.postjobfree.com

Doodnauth Kishun

QUALIFICATIONS

 More than 20 years experience in Management for both small and large Manufacturing plants

 A driven Operations Manager with expertise in Energized

Teams, Optimizing Processes & Accelerating Performance

 Solid record of profitability and efficiency

 Excellent organizational skills such as prioritizing, time management and delegation

 Demonstrated ability to be flexible and work both independently and as a member of a team.

 Excellent coordinating, problem solving and interpersonal skills.

 Effective written and spoken communication skills.

 Proficient with a wide variety of software programs including Word, Outlook, Excel, PowerPoint

EXPERIENCE

2004-2009 KIK CUSTOM PRODUCT Concord, ON

Plant Manager

KIK Custom Products is a Custom manufacturer of household products (CPG) with sales of 30 million. The plants consist of 260 unionized workers, as well as 10 supervisors and 6 managers.

 Managing the two Toronto based plants in areas of Plastic Blow molding, Production, Budgeting, Quality Assurance, Maintaining efficiency of machinery, Inventory, Sales, Employee Safety, Reliability, P&L statements, Human Resources, EHS

 Complying with government regulations regarding environment, buildings and product standards(GMP and OHSA)

 Achievements include, leading KIK to profitability after years of recorded losses, reducing customer complaints and employee recordable injury rates

1999-2004 CONSOLIDATED CONTAINER COMPANY Mississauga, ON

Plant Manager

Consolidated Container Company is the manufacturer of plastic water bottles for the use of distribution to major water companies.

 Whole operation, purchasing of raw materials, customer service, off site warehousing, logistics, quality assurance, efficiency of production, employing and dismissing, sales, safety, and payroll bonuses.

 P & L statements

 Preparing budgets and forecasting, cycle counts/inventory through Oracle system

 Maintain manufacturing processes that meet GMP' and AIB requirements

 Ensure a safe, well-maintained workplace through the enforcement of safety and sanitation regulations

 Achievements included new record of 1363 days without an accident, increased efficiency rate from 65% to 95%, 98 % on time delivery, external complaint rate decreased from 10% - 2%, sales increased from $8 million to $10 million with a healthy profit margin and reduced WSIB claims by 30%

1983 - 1999 RW PACKAGING/LINWO INDUSTRIES Scarborough, ON

Regional Manager

 RW Packaging/Linwo Industries Ltd. was an $18 million per year blow-molder of plastic containers, contract filler and packager of solvents and chemical products for Automotive OEM and A/M, Industrial and Household Retail Markets

 With four plants and one plant totaling 300M square feet of space and up to 300 full time employees at peak season, the company’s customer list included all the major automotive OEM and A/M manufacturers, oil refineries, chemical companies, automotive and hardware wholesalers and retailers, department store and food retailers.

 RW Packaging purchased Linwo Industries from Harcros Chemicals Canada in 1991 and consolidated all manufacturing and filing operations in Western Canada in 1999.

1991–1996 RW PACKAGING/LINWO INDUSTRIES Scarborough, ON

Plant Manager

 Operational manager for all plants including production, quality control, purchasing and inventory control, sales, customer service, maintenance, human resources, union negotiations and liaison with the Winnipeg, Edmonton and Vancouver plants

 Developed and motivated result – oriented teams that respond quickly and profitably to changing market opportunities

 Significantly increased production output without major capital addition or new investment to shareholders.

 Turned a significant operating loss into an acceptable operating profit without further capital investment by the shareholders

1989–1991 RW PACKAGING/LINWO INDUSTRIES Scarborough, ON

Production Manager

 Production planning and scheduling, material requisitions, human resource assessment, planning and development, health and safety, union relations and grievances.

 Constantly meeting production target on all lines

 Operating on just in time inventory

1987–1989 RW PACKAGING/LINWO INDUSTRIES Scarborough, ON

Traffic and Warehouse Manager

 Overall warehouse operations including local, national and international traffic, customs and brokerage, freight carrier negotiations, customer service, departmental personnel and budget development

 Reduced overall freight costs by 25 %

1985-1987 RW PACKAGING/LINWO INDUSTRIES Scarborough, ON

Traffic and Warehouse Supervisor

 Responsibilities included scheduling all inventory and traffic movement including customer-owned pallets etc., coordination of purchasing, production and human resource planning and scheduling, warehouse quality control inspection and reporting, warehouse safety and personnel supervision.

PROFESSIONAL DEVELOPMENT

2008 VILLANOVA UNIVERSITY ONLINE

 Lean Six Sigma Black Belt training

2001 EXXON MOBIL CHEMICAL INSTITUTE OF PLASTICS

 High Speed Blow Molding certification

1993 KEYE PRODUCTIVITY CENTER

 Better Warehouse Management certificate

 Inventory Control Management certificate

1990-1994 GEORGE BROWN COLLEGE

 Management Training Certification Program

 Bachelor Degree in Operations Management

1990 SENECA COLLEGE

 Harcros M.C.F. Customer Service Training Program

1989-1990 I.A.P.A.

 Fork Lift Truck Safety and Management Diploma

1987-1990 INDUSTRIAL MANAGEMENT CLUBS OF CANADA

 National Supervisor Training Program

Trade Associations and Regulatory Agency

 Certification member of Work Place Health and Safety agency

 Packaging Association of Canada and member of working group to Transport Canada UN Committee on Transport of Hazardous Materials

References available upon request

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