Customer Service Sales
Resume:
Julie A. Williamson
**** ******** ** ***** *****, UT 84765
***************@*****.***
OBJECTIVE
A growth-oriented position within the travel industry in which acquired expertise, creative talents, and commitment to excellence will have valuable application.
SUMMARY OF SKILLS
• Twenty years of experience in the travel industry.
• Thorough knowledge of reservation systems and transactions processing, including Sabre, Worldspan and Amadeus.
• Strong customer service skills, with the ability to diffuse difficult situations.
• Able to identify, understand, and deliver customer needs.
• Understands the importance of maintaining confidentiality of guest and associate information and pertinent airline/hotel data.
• Proficient in directing development and performance of staff; as well as preparing and administering timely performance evaluations according to established company standards.
• Able to comprehend P&L, budget reports and write commentary.
• Provides usable feedback to staff regarding performance; handle disciplinary problems and counsel associates.
• Interview and hire new personnel according to procedures and standards.
• Preparation of daily/weekly payroll reports.
• Generate strategy to meet or exceed assigned monthly booking quota.
• Achieving or exceeding budgeted goals in sales, profit, and occupancy.
• Plan and execute cost-effective and productive sales trips into assigned market.
• Qualification and solicitation of existing and new accounts through personal visits, telephone calls, written correspondence, promotional, industry, and community events as well as trade shows.
• Proficient in general office software, including Microsoft Office and QuickBooks Accounting.
EXPERIENCE
2007 – Present Independent Leisure/Corporate Travel Consultant
• Currently responsible for vacation/leisure travel bookings, air, hotel and car reservations.
• Oversee corporate bookings for several local businesses.
• Ability to sell with attention to detail and able to maintain strong client relationships.
• Able to sell with technical knowledge and skill, with domestic, international and geography knowledge.
• Project a positive and professional customer service image.
2008 – 2011 Time Out for Women (Deseret Book Co., Utah)
Team Lead – Cincinnati, OH Area
Team Captain -
St George, UT Area
• Liaison between corporate leadership and local team of 50 volunteers in assisting to promote uplifting personal fulfillment event for women in 5 state area.
Identified 10-15 key areas (stakes) within 3 hr radius and assembled team from each area (stake) to promote event locally.
• Participated in several virtual training exercises to instruct team captains and team members in event preparation.
• Organized team assignments for day of event and oversaw preparation and set-up at venue for 1200+ attendees.
2008 – 2009 Le Rivage Hotel – Sacramento, CA
Outside Sales Associate – Virtual PT Position
• Responsible for generating outside sales for 4-diamond luxury hotel in Sacramento.
• Responsible for making contact with directors of upcoming community events and soliciting business for hotel from the participating vendors.
• Seek out area travel agencies and other VIP’s from area businesses and arrange tours of property via Open House style events.
2005 - 2008 Homemaker/Stay-at-home Mom
1998 – 2005 World Travel BTI, Orlando, FL
Quality Control Specialist –last position held
• Responsible for checking completed passenger records for accuracy and documentation.
• Responsible for making corporate and leisure travel arrangements as necessary for multiple accounts, including international travel itineraries.
• Responsible for weekly ARC reports and tracking of non-refundable tickets for multiple accounts.
• Responsible for issuing of airline tickets, maintaining ticket stock and other federal airline documentation.
1994 – 1998 Caplin Management, Grand Prairie, TX
Finance Manager
• Responsible for all financing and insurance for automotive sales division.
• Identified and solicited lending institutions for customer credit approval.
• Responsible for payroll function and supervision of dealership staff.
• Assisted General Manager with various business duties.
1988 – 1993 American Airlines, DFW, TX
Ticketing Agent/Hotel Sales Representative/
Account Manager, Hotel Reservation Department
• Responsible for selling, issuing, and changing tickets.
• Responsible for processing travelers on AA, checking luggage to final destination, issuing seat assignments, checking documentation for international travel, collecting departure taxes and other charges.
• Responsible for booking airline customers into local hotels in conjunction with hotel sales representatives.
• Maintained working knowledge of hotels’ departmental and divisional policies, procedures, and standards.
• Maintained familiarization with local attractions/activities in order to respond to guest inquiries accurately.
• Responsible for establishing, maintaining, and restoring positive rapport with customers, and handling customer complaints.
• Worked directly with hotel clients GM’s and Sales Managers in securing sales and bringing new clients into the reservation center. Oversaw implementation of hotel data into in-house hotel reservation system as well as individual airline CRS systems for travel agent accessibility including Sabre, Worldspan, Apollo, Galileo etc.
• Oversaw the complete cutover from hotel’s individual in-house reservation offices to central reservation center.
EDUCATION/CERTIFICATIONS/MEMBERSHIPS
University of Texas, Arlington, TX – 1989 – BA Hospitality Management
American Airlines Ticketing Training Course - 1991
Aussie Specialist through Australian Tourism Board - 2010
Vegas Certified Travel Professional - 2010
Destination Basics Course through College of Disney Knowledge - 2010
Niche Cruise Specialist – Niche Cruise Marketing Alliance (NCMA) - 2010
Commodore Status – Princess Cruise – 2010
Proficient in SABRE, Worldspan and Amadeus airline systems; working knowledge of all Microsoft Office programs; Datawatch ES, ARC Compass, Imagesilo
Board Member/Historian – Utah Business Woman (UBW/BPW) St George
Chapter – www.bpwstgeorge.com
Board Member – Charity Exchange a subsidiary of Charity Anywhere
Foundation – www.charityanywherefoundation.org
References furnished upon request.
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