Operations Management

GLEN P. LOOCK

Huntington Beach, CA 714-***-**** **********@*******.***

www.linkedin.con/in/glenloock

GLOBAL OPERATIONS ANALYST

Innovatively improves productivity and profitability thorough, planning and follow through with implementation and testing to deliver projects on time and on or under budget. Over the past 10 years has been instrumental in adding $127,500,000.00 in new business contract revenue to the company, while delivering in excess of $25,100,000.00 in first year process improvement savings to the client.

PROFESSIONAL EXPERIENCE

WILLIAMS LEA, Los Angeles, CA 2007 to 2008

National Operations Analyst

• Empowered company to capture $100,000 in unbilled revenue by analyzing billing for previous year. Uncovered additional billing irregularities totaling $221,000.

• Recommended changes to billing process to prevent repetition of these types of errors.

• Discovered $325,000 in underbillings through detailed billing review that showed 3-year credit was still being credited 18 months later than it should have been.

• Improved operations by shortening turnaround times of printed materials 42% and improved accuracy 27% by testing and implementing electronic job submission tool.

• Developed and implemented mail security process that ensures tracking of critical items between offices with proof of delivery from sender to recipient.

• Developed and implemented training program on P&L management showing how purchasing actions of manager influences outcome of monthly, quarterly and annual P&L.

• Improved alignment of staff to better serve client by developing tracking report that showed volume used by hour at each location and overlaying employee count to determine right mix of staff at certain critical times of day.

• Increased profitability by finding creative ways to improve work flow, increase margin dollars, and reduce overall headcount.

• Managed risk by providing consistent services and operational excellence in vertical market, as well as analyzing and observing areas within corporate and client organizations with potential for significant error and resulting significant risk.

• Identified, developed, and recommended four solutions that have been tested and installed or are under review.

• Resolved issues and created reports such as uptime and volume tracking needed by client and monthly report rollup required by employer through collaboration with on-site managers and customer contacts.

• Directed variety of ongoing deadline-sensitive projects each week beside concurrent special initiatives.

OCÉ BUSINESS SERVICES (formerly Archer Management Services) 2000 to 2006

Torrance, Los Angeles, and Irvine, CA

National Analysis / Business Development

• Led or contributed to projects for potential customers such as Boeing, Bank of America, Bechtel, Drive Financial Services, Walz Financial Services, AON, and Pasadena United School District. Providing savings to the clients in excess of $23,000,000 in the first year.

• Saved Pasadena United School District in excess of $285,000 in first year and provided to employer $60,000 in margin dollars in 1 month. As project continues, Pasadena United School District savings will increase to over $350,000 in year 2 and will increase yearly thereafter

• Increased profitability by bringing in more than $10 million annually in new contracts.

• Reduced bid-completion time 12% and effort 7% by developing automated Web-based RFP database to answer standard RFP. Worked on team that built prototype.

• Provided $17.5 million in base contract margin dollars as part of team that worked on $100 million Boeing contract won by OCÉ.

• Increased margins 50% at sites by developing and delivering P&L training program utilizing ISO9000 close-looped process for managers to understand impact of their actions.

• Contributed to success of first Bank of America contract by developing and implementing new processes to print and distribute internal reports.

• Led teams, contributed to teams, and worked solo on gathering, reviewing, and interpreting data, and reporting development, changes in work flow, and savings that new processes bring.

• Worked with existing and potential customers to understand their requirements; translated those requirements into hardware, software, process, procedures, and personnel standards.

• Worked with vendors to build best equipment solution and developed pricing to share with client.

PRIOR RELEVANT EXPERIENCE

Region Analyst for Danka Services International (AKA Kodak Imaging Services), Irvine, CA.

• Won 2-Kodak Presidents Club Awards

• Won 1-Kodak 21 Club Award

• Turned around a client operation that was losing $350,000.00 annually, to a positive margin and 97% customer satisfaction within one year.

Major Accounts Representative for Xerox Corp., Montebello and Orange County, CA.

• Won 3- Xerox Par Club Awards

• Won 2- Xerox President Club Awards

EDUCATION AND PROFESSIONAL TRAINING

Bachelor of Education, William Tyndale College, Southfield, MI.

IIBA Business Analyst Certificate Training, IIBA, Irvine, CA, 60 classroom hours, ongoing.

Project Management Training, OCÉ, Irvine, CA, 32 classroom hours, 2006.

Contentment Management Seminars, ECM Seminars, San Diego, CA, 12 classroom hours, 2005.

Business Process Management (BPM) Seminars, ECM Seminars, Irvine, CA, 16 classroom hours, 2005.

Sarbanes Oxley Compliance/Strategy Planning, ECM Seminars, Irvine, CA, 40 classroom hours, 2004.

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

IIBA Business Analyst Certificate, in progress from IIBA (International Institute of Business Analysts), original member of Orange County, CA, organization, 2005 to Present. Currently Nominations Chairman of this organization.

AIIM (Associate of Image and Information Management), 2004 to 2006.

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