Quality Assurance Human Resources

DEBBIE J. WARD

**** **** **** **.

Brandon, Florida 33510

Home: 813-***-****

Cell: 813-***-****

Email: *******@*******.***

SUMMARY of QUALIFICATIONS, EXPERIENCE and SKILLS:

Strong in the areas of administrative support, human resources, employee relations, training, payroll and benefit administration

Strong interpersonal skills

Perform well with management and staff

Staff supervision

Worker's Compensation and payroll

Recruiting of staff level employees; interviewing

Microsoft Word, Excel, Power Point, Outlook, Access; Quick Books, Word Perfect; Certified Notary; 10-key, and other general office machinery

EMPLOYMENT HISTORY:

PAYROLL ANALYST – Veredus Corporation, Tampa 2010 – 2011

Accurately processed weekly payroll for over 500 consultants. Ensured accuracy of time sheets. Effectively assisted technical support for clients as well as consultants. Worked directly with management to discuss any errors or discrepancies. Verified data entry of new hires, terminations and various status changes. Updated W-4 information as requested by the employees. Updated and maintained direct deposit information as requested by the employees. Performed Payroll auditing post processing to ensure accuracy, compliance, overall balancing and reconciliation. Processed manual checks. Processed Garnishments and Child Support orders, as directed by the courts.

OFFICE SUPPORT SPECIALIST III – City of Tampa, Tampa 2005 - 2010

Organize and assemble construction packages for; Processing and submission of permits for COT, FDOT, FDEP, HCHD, CSX; Notify all utility companies of our impending work; Processing of PR letters via Word database; Administrative support for one manager, five engineers, and nine technicians in the Water Dept; Handles all incoming and outgoing mail; Opens work orders and maintains all information. Process Staff Summary sheets for agreements for the Legal Dept; Performs assignments to include proofreading documents and correspondence for accuracy; Coordinates schedules for interviewing process; Composes memos and letters, including job offer and no hire letters; Coordinates work flow and activities to meet dead lines; specialized office division level secretarial duties, records keeping in Excel and Access database, and administrative activities; Works independently; Responsible for purchasing card and invoice reconciliation. Purchase and maintains office supplies. Prepare/update various reports, memos, and spreadsheets. Fill-in Receptionist; Coordinator/Chair for various city sponsored charities and organizations.

ADMINISTRATIVE SECRETARY – State of Florida, DJJ/Bureau of Quality Assurance, Tampa 2005 – 2005

Administrative support for one Supervisor and four Reviewers; Including telephone coverage; Prepared and assembled review packets for the facilities under review; Sending, receiving and distributing all area office mail; Prepared travel vouchers, Maintained files; Once the facilities had been reviewed, I prepared the correspondence and forwarded the information onto the main office in Tallahassee Florida. Purchase order control. Input time management into PeopleSoft for payroll purposes.

POSTAL COORDINATOR – The Flyer Magazine, Tampa 2004 – 2004

Primary liaison between customers and Post Offices in Hillsborough, Pinellas and Pasco counties due to problems with delivery of The Flyer on a daily basis. Responsible for handling and updating customer request to continue or cancel the mailing of The Flyer. Updated several databases pertaining to customer information. Maintained and ordered office and warehouse supplies via Purchase Orders. Invoice reconciliation.

REMOTE ACCESS ORDER SUPPORT ASSISTANT – Strategic Staffing Solutions, Tampa (contracted to AT&T) 2001 – 2004

Reviewed, expedited and processed orders regarding user ids, passwords, applications and services assigned to the Express Queue within the Remote Access Group. Utilizing the Passport/IP database, orders were completed in a timely manner, in order to prevent interruption of services for customers. Reviewed and expedited all accounts in an escalation status, including follow up with appropriate parties, i.e. Marketing Representatives, CEA’s, Technical Account Managers, and customers, to ensure a prompt resolution.

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