Customer Service Representative
Resume:
ELLEN J. WHITE
**** * ***** ****** • Fort Wayne, IN 46806• 260-***-**** or 260-***-****• *************@*****.***
PROFESSIONAL SUMMARY
Articulate, highly skilled and trustworthy self-starter with excellent leadership, creativity, problem solving and great interpersonal skills, offering extensive customer service.
EMPLOYMENT HISTORY
Supervisor
1/09 - Present Res Care Fort Wayne, IN
• Assign work schedules.
• Inspect work areas and operating equipment.
• Train workers in proper operational procedures and functions, and explain company policies.
• Observe and evaluate workers' appearance and performance.
• Meet with managers and other supervisors to stay informed of changes affecting operations.
• Inform workers about interests and special needs of specific groups.
• Apply customer/guest feedback to service improvement efforts.
• Resolve customer complaints.
• Requisition necessary supplies, equipment, and services.
• Analyze and record personnel and operational data, and write related activity reports.
Customer Service Representative
11//07 – 8/08 Aetna Insurance Company Fort Wayne, IN
• Conferred with customers by telephone about products and services, canceled accounts, and obtained details of complaints.
• Kept records of customer interactions and transactions.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
Child Advocate
1/06 – 11/07 YWCA Fort Wayne, IN
• Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems.
• Maintained case history records and prepared reports.
• Developed and reviewed service plans, and performed follow-ups assessing the quantity and quality of services provided.
Facilitator 4
6/03 – 11/05 Fort Wayne State Developmental Center
Fort Wayne, IN
• Monitored patients' physical and emotional well-being.
• Provided nursing, psychiatric and personal care to mentally ill.
• Recorded measures of patients' physical condition,
• Encouraged patients to develop work skills
• Collaborated with psychologists.
Teacher
06/01 – 06/03 Early Childhood Alliance Fort Wayne, IN
• Provided a variety of materials and resources for children to explore.
• Established and enforced rules for behavior and procedures.
• Organized and lead activities.
• Observed and evaluated children's performance, behavior, social development, and physical health.
Teacher’s Assistant
11/93 – 6/01 Fort Wayne Community Schools
Fort Wayne, IN
• Supervised students in classrooms, halls, cafeterias, and school yards.
• Enforced administration policies and rules governing students.
• Discussed assigned duties with classroom teachers.
• Organized and labeled materials and displayed students' work
• Distributed tests and homework assignments
Customer Service
11/77 – 6/93 GTE Fort Wayne, IN
• Calculated and quoted charges for services.
• Provided assistance for customers with special billing requests.
• Operated telephone switchboards and systems.
Education History
9/03 – 5/05 Ivy Tech Community College
Associates of Applied Science
Office Administration Fort Wayne, IN
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