Customer Service Sales

Juliana Velasquez

***** ******* ***** **, *******, TX 77085

*******.*********@*****.*** ~ 713-***-****

Qualifications and Capabilities

-Excellent organizational skills, very detailed oriented, and confident with on-site logistical set

-Confident using the Internet and computer applications such as Microsoft Word, Excel and PowerPoint

-An ability to work well under pressure, thrive in people-oriented environment, and extremely hard working

-Creative and in willing to try new ideas

-Willing to learn at all times

Management and Finance Education

University of Houston-Downtown | Houston, TX August 2009 -Present

Bachelor of Management anticipated December 2013

Bachelor of Finance anticipated May 2014

Work Experience

KIPP Sunnyside High School | Houston, TX August 2010-August 2012

Clerk Assistant, Administration

-Telecommunication activities like answering calls, transferring calls to the right person or to the right department and taking and distributing messages.

-Review files, records, and other documents to obtain information to respond to requests.

-Inventory and order materials, supplies, and services.

-Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

-Compile, copy, sort, and file records of office activities, business transactions, and other activities

-Deliver messages and run errands.

-Photocopying necessary documents and filing them properly.

-Sorting and distributing incoming mail and organizing the outgoing mail.

-Attending to the inquiries and providing the necessary information to the parents.

Victoria Secret | Houston, TX March 2009-October 2009

Sales Associate

Responsible for keeping the records of promotions, sales, and policies related to interactions and payments

-Customer Service – incoming phone calls to store

-Merchandising and buying product

-Created store displays and windows, and highlighted new merchandise

Bauman Villas Homes | Houston, TX May 2008 –February 2009

Sales Associate

-Responsible for an inventory of 30 homes

-Toured clients through model homes

-Responsible for marketing to the community: including distribution of collateral, cold-calling prospects, and communicating with Real Estate Brokers to introduce them to the community

-Hosted Open Houses

-Provided Customer Service to prospective and new clients

-Miscellaneous clerical duties

Reliant Energy Inc. | Houston, TX July 2008

Market Research Internship

-Successfully supported the Smart Meter Naming Project to determine the name with the most consumer appeal

-Assisted with market research meetings to define research objectives

-Brainstormed ideas and discussed learning objectives with internal clients

-Worked on market research proposals, questionnaires and data collections

-Worked simultaneously with numerous market research team members

-Scheduled meetings for Focus Groups

Villas Del Parque Homes | Houston, TX October 2007-December 2007

Sales Associate

-Sales Associate at a community of seventy homes

-Toured clients through model homes.

-Responsible for Marketing to the community including distribution of collateral, cold-calling prospects, and communicating with Real Estate Brokers to introduce them to the community

-Hosted Open Houses

-Provided Customer Service to prospective and new clients

-Filed papers in the Real Estate Industry.

College and Community Activities and Leadership

Lock’s of Love, Hair Donation March 2012

Leader of the Green Team, Recycling Organization December 2011

Volunteered at the Houston’s Bank November 2011

Contact this candidate