Technology Support Specialist

Education

Bachelor of Data Communications and Networking; Pennsylvania College of Technology, Williamsport, PA, 17701. Graduated with a 3.0 GPA within major.

Employment History

Technology Systems Specialist; Shikellamy School District

Sept. 2001 – Present

Provide hardware technical support for end user desktop and laptop systems. Familiarity with Dell Latitude C510 / C600 series laptops, Latitude D600, D610, D620, D630. I’m familiar with following Dell desktop systems Optiplex GX620, SX270, SX280, GX280. Assist in the creation and the deployment of desktop and laptop images.

Imaging is currently done Symantec Ghost Solution Suite 2.5 Suite. An understanding of Microsoft ® Active directory and group policy deployments. Familiarity with Windows Vista, Windows XP, Windows 2000, Windows 98 SE. Familiarity with OS X, from 10.0 – 10.5. Responsible for the implementation of a Golden Triangle for OS X and Microsoft AD integration.

Current Duties:

• Installation of new machines.

• Maintain hardware configurations for existing machines.

• Maintain and track hardware inventory.

• Troubleshoot wireless connectivity and basic network connectivity issues.

• Troubleshoot printing issues for end users.

Familiarity with HP Laserjet: 2100, Colorlaserjet 46000DN

• Provide advice and suggestions for improvements in existing system images.

• Responsible for the deployment of various educational software packages

E.g. Read 180® which is a Elementary level reading comprehension program.

• Help with documenting existing network infrastructures via communication with senior technician and consultation of online resources.

Accomplishment:

Prior to my arrival at Shikellamy School District, the technology department was using a paper based / phone oriented request system. I created and designed an intranet based system designed to streamline help desk requests. This done via HTML/CSS, PHP & MySQL using IIS 5.0.

Tech Support Technician; Pennsylvania College of Technology

2000 – 2001

Responsible for hardware maintenance of Gateway computers. Serviced E-1200,

E-1400, E-3200, E-4600 computers. Familiarity with usage of NAL, a ZenWorks Application Explorer. Installation of Hewlett-Packard Deskjet Printers: HP 692c, HP 840c. Keen familiarity with Windows 2000 Professional, Windows 9x, Dos 6.x.

Other Duties:

• Updated workstation images via Norton Ghost 6.1.

• Departmental setup of new computers.

• Moved existing workstation sites to and from various locations.

Student Computer Lab Assistant; Pennsylvania College of Technology

1997 – 2000

Assisted first semester students with computer lab instructions. Instructions included correct procedures for logging onto and off a Novell network. Instructed on the usage of Microsoft applications including Microsoft Office 2000 suite and Microsoft Office 97 suite. Primary duties focused on application and end user support for students in open computer labs.

Other duties:

• Maintenance of workstations by rebuilding new images with Norton Ghost 5.0.

• Installation of new machines.

Community Service

Volunteered at Evangelical Hospital Information Systems department. Aided in dismantling of legacy systems. Such systems included IBM PS/2 Systems and Compaq computers. Hardware components such as 72-pin dimms, AT hard drives, power supplies any other parts worth recycling were consolidated.

Personal

Recently built a new home system with following: Gigabyte EP46-UD3R mb, 2GB RAM, 120 GB Western Digital SATA HD, Lite DVD/CDRW Burner with Windows Vista Ultimate.

References upon request.

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