Manager Customer Service
Resume:
Latoya L Edwards
Jonesboro, GA 30238
Phone: 404-***-****
Alt Phone: 678-***-****
***********@*****.***
Objective
• To obtain a position where I can use my knowledge and strengths to help
others achieve goals as well as myself.
Abilities
• Calm and focused in stressful, high stress situations
• Created job specifications, performance evaluations and scheduling
• Serve Safe proficiency
• Passionate and committed to guest satisfaction
• Good people skills
• Work well with others
• 8 years of Management experience
Employment History
Outpatient Clerk Perry, FL
07/2011 - 10/2011 Doctor's Memorial Hospital
• Be polite, courteous and respectful to others
• Know the hospital layout and be a source of information
• Direct or escort patients or visitors to their appropriate destination
• Tidy and stock leaflet dispensers
• Ensure the department/ ward/ public area is kept tidy
• Report any repairs needed to ward / department manager i.e. light bulb
replacements, etc.
• Conduct patient surveys as required
• Wear hospital ID badge and uniform
• Adhere to the Volunteer Code of Conduct
Manager Tallahassee, FL
02/2005 – 04/2011 McDonald’s Corporation
• Train workers in food preparation, and in service, sanitation, and safety
procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit
preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, small ware, and report shortages to
designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality
and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality
standards and service, and complete disciplinary write-ups.
• Specify food portions and courses, production and time sequences, and
workstation and equipment arrangements.
Packer Live Oak, FL
05/2005 – 08/2006 Pilgrim's Pride
• Mark and label containers, container tags, or products, using marking tools.
• Measure, weigh, and count products and materials.
• Examine and inspect containers, materials, and products in order to ensure
that packing specifications are met.
• Record product, packaging, and order information on specified forms and
records.
• Remove completed or defective products or materials, placing them on
moving equipment such as conveyors or in specified areas such as loading
docks.
• Seal containers or materials, using glues, fasteners, nails, and hand tools.
Front Desk Clerk, Hotel or Motel Madison, FL
04/2002 - 06/2002 Days Inn
• Greeted, registered, and assigned rooms to guests of hotels or motels.
• Verified customers' credit, and establish how the customer will pay for the
accommodation.
• Contacted housekeeping or maintenance staff when guests report
problems.
• Made and confirmed reservations.
• Issued room keys and escort instructions to bellhops.
• Kept records of room availability and guests' accounts, manually or using
computers.
• Computed bills, collect payments, and make change for guests.
• Recorded guest comments or complaints, referring customers to managers
as necessary
Cashier Greenville, FL
05/2000 - 12/2001 Dairy Queen
• Received payment by cash, check, credit cards, vouchers, or automatic
debits.
• Assisted customers by providing information and resolving their complaints.
• Established or identified prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price scanners.
• Greeted customers entering establishments.
• Answered customers' questions, and provide information on procedures or
policies.
• Maintained clean and orderly checkout areas and complete other general
cleaning duties, such as mopping floors and emptying trash cans.
• Stocked shelves, and mark prices on shelves and items.
Manager Fairbanks,AK
11/2011-04/2012 McDonald’s Corporation
• Train workers in food preparation, and in service, sanitation, and safety
procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit
preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, small ware, and report shortages to
designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality
and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality
standards and service, and complete disciplinary write-ups.
• Specify food portions and courses, production and time sequences, and
workstation and equipment arrangements.
Education History
Completion Date Issuing Institution Qualification Course of Study
05/2004 Madison Excel General Equivalency Degree (GED) General High School
Curriculum
Certifications
Certification Title Issuing Organization Completion Date Expiration Date
Parenting Class Adult Parenting Classes Online 06/2011 06/2014
Serve Safe McDonald’s 06/2006 06/2011
Honors: 95% mystery shop.
Additional Information
I'm a very hard worker, easy to get a lone with, well trained in customer service
and management skills even through it was at a restaurant, I'm trained in every
field as a manager, learn very quickly, get my work done without
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