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Customer Service Manager

Miami, FL, 33147
August 21, 2012

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Miami, FL *****

Summary of Qualifications

I am a skilled and committed professional with extensive experience as an "Administrative / Accounting Assistant and Account Manager Representative". In addition to being a proficient individual that executes the necessary tasks to meet company deadline driven priorities, while providing support to executive-level staff.

Employment History

01/08 - Present

Yamaha Motor Distribution Latin America _ Account Manager

Manage over twenty distributor accounts which are located throughout Latin America and the Caribbean. This includes everything from order entry, processing, dispatching, invoicing, shipping and payment collections for their spare parts, Yamalube, and accessories.

P/T 11/10 - 09/11

Worldwide Expatriate Advisors _ Policy Administration New & Renewal business

Processed new international insurance applications from underwriting, payment processing/posting, issuing policy documents. while supporting underwriters, brokers, applicants and members. In addition I worked on special projects for the Vice-President and Operations Director such as coordinating annual conferences/events, etc.

11/02 - 01/08

La Rampa – Administrative/Accounting Assistant

Handled data entry, H.R. documents/health insurance, payroll entry and distribution, office supply inventory, filing, cash register, meeting scheduling, travel arrangements, and assisted accountant with receivables/payables.

P/T 04/05 - 03/06

Iluma Center for Health _Clinic Director

Started as a receptionist and became clinic director where I handled supply orders, shipping/receiving for all supplements and products including marketing materials. Also responsible for refunds, medical billing and staff recruitment.

P/T 3/04 - 02/05

Mortgage Information Services_ Escrow Officer

I managed title processing from lien search requests to disbursing funds on loans. This included coordinating out of city/state closings through notaries and attorneys in order to meet all requirements from the lenders.

02/02 - 11/02

Amerigas Propane District 5055_ CSR

Handled phones, accounts payable/receivable, cash register, collections, petty cash, data entry, scheduled delivery tickets/service orders, H.R. documents/payroll, filing, and customer service.


1997 - Hialeah High - HS. Diploma

2001 - M.D.C.C.

2012 - Notary

Computer Skills/Knowledge

Microsoft Office (Outlook, Excel, Word, etc.), Adobe, QuickBooks, Access, Quicken, Landtech-Ramquest-Soft Pro & Pro Trust- Title Processing, FilePro Health System, TAM, Data entry, DacEasy, G-Fast, Fast-Web Internet Research etc.


English and Spanish


Available on request.

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