Customer Service Administrative Assistant

L ISA GUZMAN

*** ***** **** ******, ********* PA 17603

• 717-***-**** Home

• 717-***-**** Cell

• x7p0nj@r.postjobfree.com

OBJECTIVE

To work in a growing organization where the blend of my years of experience in administration, customer service and and enhanced analytical skills as an accomplished supervisor and troubleshooter can help in maximizing the profit of the company. I would like to capitalize on my potential and sense of obligation for fulfilling the goals and mission of the organization.

EDUCATION

Bachelor of Science, Business Administration

2012 to present

Central Penn College

Further my grasp on various types of business environments and obtain the skills necessary to be successful in business.

Projected Graduation Date: 2014

Career Associate, Business Studies

2009 to 2011

Harrisburg Area Community College

Study the various aspects of the business environment including marketing, business administration and effective oral and written communication.

2012: Transferred to Central Penn College

EXPERIENCE

Worldly Treasures, Founder and Owner

2011 to present

Sell imported jewelry from around the world via online store and local events.

Electronic Eligibility Coordinator

2008 to 2010

CoreSource Inc., Lancaster, PA

Process electronic eligibility data for employers via an automated enrollment system.

Design individualized websites for employers via automated benefits system.

Generate error reports, troubleshoot and resolve errors.

Serve as direct customer contact for questions or concerns of employers.

Ensure programs are compliant with client and organizational requirements.

Switchboard Supervisor

2006 to 2008

CoreSource Inc, Lancaster, PA

Supervised 6-7 switchboard operators who also provided front desk coverage as needed.

Designed and periodically updated switchboard operator training program and manuals.

Utilized internal systems to monitor calls remotely to ensure calls were answered in acceptable timeframe and processed per organizational and client requirements.

Audited and filed paid time reports for payroll.

Completed end of year as well as intermittent evaluations.

Health Care Management Administrative Assistant

2007 to 2006

CoreSource Inc, Lancaster, PA

Responsible for the generation various letters as needed for Health Care Management via automated internal letter generation system .

Copy, collate and distribute information to staff as needed.

Record meeting minute notes.

Generation of monthly billing statement to be forwarded to Finance Department on a designated date each month.

Filing and purging of files to stay within HIPAA guidelines.

SKILL SET SUMMARY

Supervisory experience, Customer Service experience, Troubleshooting, Analytical thinking, Microsoft Office

Proficient, 12 Key Keyboard, 80 WPM, some Spanish.

REFERENCES

Available Upon Request

Contact this candidate