Roger Lay

**** ********** ****** ********, ** ***23

205-***-**** (H) – lay.roger61yahoo.com

Manager

Strategic Planning – New Product Introduction – Customer Service

New Business Development – Employee Management

Finance & Budgeting – Inventory & Price Controls

Manager with over 25 years of experience leading successful retail food chains and warehouse management in Birmingham, AL. Recognized for delivering unparalleled interaction with customers and staff. Offering a tradition of performance excellence and a “CAN DO” philosophy in a challenging business environment to enhance and achieve organizational goals. Strengths:

 Leadership – Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budget, inventory cost and purchasing of food, beverages and small wares and kitchen operations

 Team Building – Recruited and mentored in store staff noted for integrity and competency. Developed a very skilled work force and reduction of poor performing employees. Reprimanded by enforcing policy as necessary.

 Driven – Advanced from being promoted as a warehouseman to assistant warehouse manager within one year.

 Customer Service/Customer Relations – Created and implemented customer service training that raised service levels.. Established and maintained a strong client base as a result of dedicated customer service activity

PROFESSIONAL EXPERIENCE

4 / 2010 – Present - US Census

• Conducted training and supervised 14 Enumerators for Field Operations

• Implemented mandatory training by using Verbatim instructions including practice interviews, on the job guidance, reading and writing reports.

• Using the proper techniques for preparatory duties such as checking boundaries, reading maps and collecting data vital to the job.

• Assigned duty areas to Enumerators.

• Observed and provided on the job training assistance.

• Reviewed, certified progress and performance with the authority to make recommendations for promotions and dismissals.

• Certified daily payrolls, progress reports and ensured that work was completed within established time schedule.

4 / 2008 – Present - Park Place Cleaners CSR, Spotter

• Familiar in all areas the plant including scheduling drop-off/pick-up, processing incoming and outgoing orders.

• Assembling, completing and entering orders in computer for inventory control. Handling cash and credit card transactions.

• Driving delivery van, picking-up and delivering orders.

• Perform operations including cleaning equipment, general maintenance, spotting clothes ensuring customer satisfaction while controlling damages.

• Conducting any and all other duties requested be the owner or manager.

9 / 2007 – 4 / 2008 - McDonald’s CLP Corp

• Store Manager supervising 50+ employees

• Staffing, hiring, training of crew and management trainees.

• Controlling costs through loss prevention, scheduling, ordering, time management and employee turnover.

• Worked in and with community and school events and local businesses in order to promote sales and awareness.

3 / 2006 – 4 / 2007 - Tameron Honda – Sales and Leasing Associate

• Selling and leasing New and Pre-owned autos to customers.

• Establishing good relationships with customers and providing customers with continued service after the sale.

• Organizing and developing a customer base.

9 / 2005 – 2 / 2006 - SYSCO Foods Inc. – Warehouse Order Puller

• Began as order puller processor.

• As I moved up in the company I began pulling assigned orders, palletizing, loading, and checking completed orders.

4 / 2003 – 9 / 2005 - Deluxe Cleaners - Production Manager / Plant Manager

• As Production Manager in charge of cleaning, spotting, pressing and pressing employees ensuring quotas were met.

• Preventative maintenance on equipment, handling and disposal of chemicals in accordance with EPA regulations.

• As Plant Manager, supervised Production Manager and all customer service personnel.

• Trained and scheduled all employees to meet company requirements and guidelines.

• Managed inventory, customer complaints, damage claims, deposits, bad check debt.

1 / 1997 - 4 / 2003 - Gulf State Beauty Supply - Warehouse Supervisor

• Began as part-time order puller then a full-time employee with duties of ordering pulling, making local deliveries, packing orders and receiving.

• Promoted to shipping Supervisor which duties included managing packaging, ordering supplies, checking orders, local deliveries, managing routes and drivers, inventory staging, loss prevention, damages and returns.

• Working with Superintendent, other supervisors, sales people and buyers to ensure optimal delivery of all orders while controlling labor and shipping charges.

3 / 1996 – 2 / 1998 - Birmingham News - Route Driver

• Delivered papers throughout the state to contract employees, and local warehouses for disbursement.

• Unloaded newsprint form railcars ensuring safety and proper rotation of product.

• Obtained Class A CDL license to transport newsprint locally.

• Performed preventive maintenance on all equipment under the transportation department.

5 / 1989 – 1 / 1996 - Reynolds Aluminum Supply Co. – Warehouseman/Assistant

Warehouse Supervisor

• Processed orders, operated equipment such as forklift, shear and cranes.

• Loaded trucks using the DOT guidelines.

• Promoted to Assistant Warehouse Supervisor in charge of Shipping and Receiving.

• Routing company drivers.

• Order Processors completing orders on time and accurately.

• Re-organization of products and equipment to help employees to become more efficient and productive.

• Enforced safety regulations in accordance with OSHA guidelines.

6 / 1981 – 11 / 1986 - O’Neal Steel Inc. - Warehouseman

• Performed duties in several departments as an order processor and equipment operator.

• Operated various types of equipment which includes, ¼” – ¾” shears, precision saws, forklift, crane and double hoist crane.

2 / 1980 – 6 / 1981 - Captain D’s - Store Manager

• In charge of total store operations including but not limited to hiring, training, scheduling, ordering, maintenance of equipment.

• Controlling cost such as labor and food to ensure P & L goals were met and within the guidelines of corporate policy.

• Trained and supervised Manager Trainees concerning store and shift operations.

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EDUCATION

Presently in the process of admission to obtain Bachelor Degree in Business Management and / or I. T. Security.

Jefferson State Junior College - Birmingham, Alabama

• AAS degree - Accounting

Mc Donald’s Corp Management Courses

• Basic Operations Class

• Applied Equipment Class

• Advanced Operation Class

• Hamburger University

Personal

Karate Instructor – USYKA

U.S. Yoshukai Karate – Instructor from 2000 – 2005. I averaged 20–35 students. Trained in Open Hand Forms; Traditional Japanese Weapons Forms and Practical Self Defense. Karate helped to promote values such as, respect for others, manners, self-discipline, self respect and confidence. Competed at all levels and received numerous awards and trophies, including Instructor of the Year two consecutive years in a row.

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