Customer Service Sales

TAMEKA MCFARLAND

**** *. *****

CHICAGO, IL *0644

HOME NO. 773-***-****

CELL NO. 773-***-****

EMAIL:****************@*****.***

OBJECTIVE: To obtain a position as a customer service managerial position.

EXPERIENCE:

The Room Place

Office Support Lombard, IL

05/31/09-Present

Answering telephone inquiries and tend to customers’ requests and direct their inquiries to the appropriate department (e.g. sales, customer service, delivery and etc.)

Managing a cash drawer, taking in cash, making changes, and accurately balancing the cash drawer.

Assisting sales associates and customers in resolving complaints and/or referring problems to office management.

Assists in daily closing procedures. Accurately balancing the cash drawers including final cut-off and close out.

Creating CRM’s, MCR’s, MDB’s, Voids, Refunds ( in store and to accounting) and exchanges

The Union League Club of Chicago

Kitchen Steward/Stewardess Chicago, IL

09/18/07-0102/09

Supervised kitchen employees not activately engaged in cooking to ensure clean and efficient food service

Applied knowledge of different chemicals that could be properly used in kitchen

Assigned non-cooking employees to such activities as dishwashing and silver cleaning

Inspected kitchens, workrooms and equipment for cleanliness and order.

Target

Guest Service Team Lead Rosemont, IL

11/07/05-03/27/06

Standardized work procedures, prepared work schedule and expedited workflow

Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, and preparing daily record of transactions.

Ordered merchandise and prepared requisitions to replenish merchandise on hand

Interviewed, hired and trained employees on the registers and customer service.

Air Wisconsin Airlines

Ramp Supervisor Chicago, IL

06/24/04-10/05/05

Directed preparation of loading plane for each departing flight and conferred with supervisory personnel to ensure workers and equipment were available for air cargo and baggage loading, unloading, and handling activities.

Identified problems, diagnosed causes and determined corrective actions

Reviewed data on scheduled and estimated times of arrivals, departure, and destinations

EDUCATION

Wright College

AA Graduate 2009

BA Graduate 2011

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