Customer Service Sales

Jerrome Murphy

***** ********* ***** **********, ** 40299 Cell 502-***-****

SUMMARY OF QUALIFICATIONS

• Experienced background in finance, customer service and retail

• Possess strong communication and computer skills

• Demonstrated ability to effectively coordinate and meet deadlines of multiple projects

• Work well independently and as team member

• Highly trainable, fast learner

EDUCATION

Sullivan University, Louisville, KY

Associates Degree in Accounting, with minor in Business Management

COMPUTER SKILLS

Platforms include MS Windows 2000/XP. Expertise in Excel, Word, Lotus, Oracle and AS/400. Experienced with various e-mail systems, internet and some Peachtree.

EXPERIENCE

Humana, Inc., Louisville, KY Medicare Service Operations 2006 – 2012

Trained in medical and prescription drug claims processing, billing and enrollment, customer service and operating systems CCP2, HOD, Argus, Mentor, and the various operating systems needed to assist members. Understanding of CPT-4 surgical coding and/or ICD-9 diagnosis, procedure coding. Champions myself to meet department goals and metrics.

Dunhill/Yum Brands, Louisville, KY 2006

Assisted tax department with W-2 forms. Responsibilities were to provide duplicate forms, update personal information, answer questions regarding tax and withholding. Enter data into Excel spreadsheet and upload this data to mainframe nightly.

Manpower/SHPS, Louisville, KY Customer Service Rep 2005

Received inbound calls assisting Cobra and retirees with their insurance billing and eligibility. Update information as needed on in house database. Contact provider’s to insure member’s information is corrected and correct. Log all calls in detail and include the end result.

T&WA, Inc., Louisville, KY Accounting Specialist 2001-2004

Responsible for A/P, at a leading auto tire/wheel assembler, for eight plants and pay our vendors and suppliers bi-weekly. Set up accounts and approve purchases. Create various spreadsheets outlining expenses and cost for Controller. Enter invoices into CMS system as they came in from plant locations, create Purchase Order’s.

ColorJet, Inc., Louisville, KY Sales Associate 2000-2001

Sold products via telephone and internet, received inbound calls, assisted in selecting correct product for customer and arranged payment methods. In addition to that, I assisted customers in tracking lost orders. Also, was part of team that was responsible for refunds and credits to customer accounts.

Kroger Corporate Office, Louisville, KY Staff Accountant 1998-2000

Responsible for preparing spreadsheets, G/L, financial statements, and code invoices for product sales for thirty stores. Assist in preparation of beer tax sales report. Ensure fast and accurate weekly and month end closings. Respond to vendor inquiries and interface with company personnel on payment issues. I also trained new staff and temporary employees on company policies and procedures.

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