Resume

Joseph A. Reilly

*** ** ******* **** ˜ Port Saint Lucie, FL 34984 ˜ Cell: 772-***-**** ˜ x7cc1c@r.postjobfree.com

Objective

To further my career with a professional organization that recognizes the value of employees who are results oriented and have proven leadership capabilities.

Experience

February ‘05 - January ‘10

Liberty Medical Supply Pharmacy

Port Saint Lucie, FL

Manager, Pharmacy New Patient Enrollment

• Primary function is to implement and execute effective sales strategies through metrics-based performance management and effective leadership, training, coaching and mentoring techniques.

• Responsible for the overall performance and productivity of outbound call center representatives.

• Monitor call center metrics ensuring alignment with company goals and expectations.

• Identify gaps in achieving established metrics and goals and recommend actions and solutions to realign with desired results.

• Set performance expectations and evaluate performance.

• Track and monitor productivity and sales results. Identify reasons for successes and failures and confidently communicate findings to various groups of senior management on a daily, weekly and monthly basis.

• Provide coaching, mentoring and training support for representatives.

• Foster a culture that is motivational, inspiring and rewarding and one that ensures employee satisfaction.

• Manage efficiencies.

April ‘03 – November ‘04

The Cheesecake Factory

Orlando, FL

Bartender/Trainer

• Liquor inventory for multi-million dollar restaurant.

• Train staff and management on all aspects of bar.

• Create an environment where absolute guest satisfaction is the highest priority.

April ’02 - April ‘03

The Merrill Group

Orlando, FL

Insurance Fraud Investigator

• Obtain quality surveillance video evidence.

• Secure written and recorded statements.

Production of detailed and accurate reporting on all cases worked.

Education

December, 2000

UNIVERSITY OF CENTRAL FLORIDA

Orlando, FL

BS in Criminal Justice/BA in Psychology

• Member of the UCF Marching Knights while attending college on a partial music scholarship.

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References are available on request

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