Customer Service Manager

George J Kahalley

*** * *** **, *** Minette,Al **507 251-***-**** **************@****.***

PROFESSIONAL SUMMARY

Telecommunication Expert committed to service and building an organization focused on teamwork, agility, creativity, and profitability. Knowledgeable about business process improvement. Proven commitment to quality, customer service and getting the job done on time in a fast paced, cost constraining environment.

Key Strengths

Nortel PBX OPT81c/11c/Call Pilot

Mitel AX/CX/ICP200 Technical Customer Support

Video Conferencing Computer Networking

Avaya

PROFESSIONAL EXPERIENCE

Wildcat Communication Corp 11/2009-present

President / Contractor

Maintained technical telecommunication systems for customers in South Alabama, and Panhandle of Florida. DSL,POTS , Nortel PBX, Norstar, Call Pilot, BCM , PA Systems

Verizon Communications , Atlanta,Ga 9/2006-7 /2009

Senior Technician / Manager Mississippi

Field Manager to Support Fortune 500 Company Communication Issues for customers in the State of Mississippi, Alabama, & Panhandle of Florida 24x7 Nortel PBX opt 11-81/BCM 450/Key Systems / VOIP

Apex System / Atlanta , Ga 3/2004-7/2006

Nortel PBX Contractor

Serviced 350 mile radius in 3 states with 100% customer satisfaction in problem resolution.

Used analytical skills with selling and technical problem solving skills to improve customer relationships by increasing problem solving time and accuracy by 100%

Black Box Network Solutions 4/ 1998-12/2003

GSA Mobile Onsite Tech Opt 81c with 21 remotes 5000 lines

Installation of Nortel PBX with 5000 lines over 2 counties in Mobile (2) Opt 81c with 21 fiber and copper remotes. Maintenance installation programming and upgrades as needed.

EDUCATION AND PROFESSIONAL DEVELOPMENT

1.5 yr Faulkner State Jr. College Bay Minette, Al 36507

US Air Force Telephone Switching Equipment Wichita Falls, TX

Texas AM Extension Service Telecommunications Training

PROFESSIONAL AFFILIATIONS

Lan Wan Professionals

Mitel Inn Touch /Nortel/ Avaya/ Vertical

HONORS AND AWARDS

Best Installation Companywide Communication Corporation of America Houston Texas

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