Engineer Customer Service

Tadeusz (Ted) Stanczyk

**** ****** *** ****** ****, CA 95037

E-mail: ********@*****.*** Tel: 408-***-**** Cell: 408-***-****

QUALIFICATIONS SUMMARY

Experienced Manufacturing Engineer and ECO Analyst.

Strong ECO analytical qualifications and deep understanding of computer process manufacturing with a solid track record of 25+ years of hands-on experience acquired at Sun Microsystems and Cisco Systems.

Self-motivated and competent to prioritize efficiently workload in fast-paced environments.

Commended for high work ethics and effective team leadership.

Core Competencies:

• Solid knowledge of engineering change management and document control in a global supply chain environment.

• Thorough understanding of product lifecycle management (PLM) and BOM structures for hardware and software products.

• Extensive familiarity with software release requirements.

• Work under challenging deadlines and be accountable for completing work to meet project timelines.

• Process and release engineering change orders, manufacturing change orders and deviations in EMCO system.

• Capability of resolving issues with data transfer from GECO and Agile Tool to Oracle ERP system and collaboration with internal business clients to create and sustain product, process and quality documentation for part numbers, SKUs, BOM and AVL from new product introduction through end-of-life.

• Ability to apply standard practices and procedures in analyzing situations and data, and recommend solutions or improvements when needed.

• Proficient in Microsoft Office applications and data transformation and manipulation.

• Extensive experience in analyzing and reviewing electro-mechanical blueprints.

PROFESSIONAL EXPERIENCE

Cisco Systems, Inc., San Jose 1999-2011

SW Product Engineer:

Conducted SW publishing site tool configuration including granting SW Publisher access.

Provided assistance and fixes for reported problems with SW publishing system.

Provided SW uploading for Cisco manufacturing contractors.

Generated ECOs for New SW Product releases which included:

- Requesting new part numbers (P/N) and processing their AVL.

- Creating BOMs.

- Creating SW Product Licenses and RTUs.

- Creating SW product labels and CD/DVD artwork, and uploading them to the manufacturing database.

Burned Golden SW CD/DVDs for the SW Test Engineering team for testing before the release of New SW Product to manufacturing.

ECO Analyst/Project Specialist:

Provided analysis of HW ECOs that includes:

- ECO classification.

- Multilevel BOM structure.

- Review accuracy of all ECO attached documents like drawings, schematics and artworks.

- Mechanical drawing review and matching electro-mechanical items with BOM’s item sequence and quantity.

Provided analysis and timely approval of HW Deviations, up to 180 per month.

Created multiple ECOs and deviations for testing purposes to improve existing EMCO/GECO system capability.

Conducted analysis of SW ECOs.

ECO Analyst/Specialist - Contractor:

Created ECOs for the 800-/NOVRAM project.

BOMs and electro-mechanical drawings verification.

Sun Microsystems, Inc., Palo Alto, CA 1982-1998

Sun Service MFG/Simulation Engineer 2:

Implemented ECO changes and upgrades within the Sun Service Worldwide organization to assure the availability of the highest revision of the product to the customer. Provided CAS, LOGOS, Oracle, and CALISTO database updates as required per released ECOs.

Provided review and approval of Engineering Change Orders (ECOs) including product’s Hi-Rev and MAL level disposition for Sun Service as Change Control Board (CCB) member.

Analyzed product repair yield and provided quality improvements in Customer Service Repair Depot. Introduced and implemented cost savings repair and ECO upgrade processes.

Provided maintenance and updating for Sun Service internal database of all source of files for programmable devices such as: PALs, PROMs, and FPGAs.

Established NVRAM/ID replacement process and procedure for Sun customers.

Programmed and tested newly released programmable parts. Provided programmed "Masters" to the Sun Service Repair Depots and Vendors.

Created HTML ECO documents such as Product ECO Summaries and rework Instructions for SUN products to speed-up worldwide repair and update processes of the defective material returned from the customer.

Provided ECO documents, BOMs, drawings, and schematics to the Sun Service Repair Depots and Vendors. Provided product documentation for RFQs.

Established the Six Month Repair Process in Sun manufacturing upon New Product Introduction (NPI) resulting in a better product for the customer.

Designed, built, and tested Test Beds and Repair Stations for the New Products (NP).

Responsible for procurement of parts for the NPI Capital Equipment.

Provided training to engineers and technicians at Sun Service Repair Depots and Vendors.

Verified and provided updates for ISO 9000 test procedures for most of the SUN products.

Established ISO 9000 compliance ID PROM Replacement process for all Sun products which directly improved customer satisfaction.

Customer Service Lead Technician IV:

Supervised and trained technicians in troubleshooting workstation PCBs returned from the customer, like CPU, memory, CSSI, Ethernet, FPA, video and graphics boards.

Established repair processes including an ECO upgrade and testing procedures for the New Products to assure quality with a quick turnaround.

Manufacturing/Test Engineering Technician III:

Served as a liaison between Manufacturing and Sun Service for the NPI

activities and product releases.

Provided repair support to engineers in development of the NPI.

Established Test Procedures and trained production technicians to troubleshoot the New Product boards.

Production Test Technician:

Provided system testing and component level repairs for all Sun products at the company start-up as the only technician.

Created Test Procedures for the SUN 1 and SUN 2.

International Memories, Inc., Cupertino, CA 1982

Test Technician:

Troubleshooting and testing of disk drive boards.

Philips Laboratory, Cagliari, Italy 1981

Associate Engineer:

Quality control of television components.

Corrective actions for production improvement that included video and intermediate frequency amplifiers, power supply circuits, and vertical and horizontal deflector circuits.

Gdansk Highway and Airport Service Company, Gdansk. Poland 1976-1981

Electronic Specialist/Field Engineer:

Maintenance and repair of highway and airport road equipment controls and systems. Electronic and electric road machine elements, equipment for the production of asphalt and concrete. Electric and pneumatic controls, microswitches, and relays.

Responsible for planning, installation and maintenance of two-way mobile and portable radio systems. Provided repair for the defective units.

Gdansk Electronic Enterprises, Gdansk, Poland 1974-1976

Electronic Design Engineer:

TV element design and development.

Provided testing of prototype TV circuits such as intermediate frequency and video amplifiers.

Supported the NPI activities in manufacturing.

EDUCATION

M.S., Electronic Engineering, Technical University of Gdansk, Poland. Minor – Radio and TV technology

REFERENCE

Available upon request.

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