Customer Service, Finance Assistant

Tabitha Bradford

Phone: 770-***-****

Email: *********@*****.***

QUALIFICATIONS:

• More than 6 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

• Possess solid computer skills.

• Excellent working knowledge using IBM and MAC systems; Novell-Delivered Applications, Microsoft Excel, WordPerfect, Microsoft Word, QuickBooks.

• Ability to train, motivate, and supervise.

• A team player.

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

• Skilled in Slink, TellerInsight, Empower, Moody’s Financial, Citrix Management, Service-Now Ticket System, ConsoleOne Remote Management, Synergy, VNP Viewer, and AdRem Console Management.

• Able to trouble-shoot numerous technical and hardware issues involving multi-function printers and computers.

EMPLOYMENT:

11/11-Currently

AT&T

Atlanta, GA

Technical Support Specialist

• High-volume call center.

• Assist customers with exceptional customer service to fix technical issues.

• Worked as a team player to fix certain technical problems dealing with AT&T customers.

01/11-08/11 TSYS Columbus, GA

Customer Service Representative/ Expert Credit Card Authorizer

• Experienced in a high-volume call center and dealing with irate customers.

• Able to operate a multi-line phone

• Trouble-shooting customer accounts with over 20 different banks.

• Expert Authorizations agent dealing with credit card security.

06/10-12/10

Farmer’s Home Furniture

Troy, AL

Collector/Office Assistant

• Collect on accounts that are 90-120 days past due.

• Take payments in store and over the telephone.

• Perform searches on credit and background information.

• Worked closely with the Credit manager in order to field call certain accounts.

04/09-10/09 Columbus Consolidated Government Columbus, GA

Financial Assistant/Developer(Internship)

• Work with management converting bookkeeping files to paperless bookkeeping.

• Support Finance Management in opening new accounts and upgrading existing service.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

EDUCATION:

Bachelor of Science in Business Admin-Finance Georgia State University

REFERENCES:

References furnished upon request.

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