Customer Service Manager

Deirdre Mahon ** Warren Street, Nutley, NJ ***** Tel: 908-***-****

Email: *****.*******@*****.***

Qualification Summary

Administrative support professional experienced in working in fast paced environments demanding strong organizational, technical, and interpersonal skills. Confident and poised in interactions with individuals at all levels.

Notable strengths include:

• Excellent listener with tremendous customer focus.

• Fosters positive working environment by promoting respect, courtesy and teamwork.

• Understands and keeps deadlines.

• Trustworthy, ethical, and discreet.

• Organized/multi-tasker.

PROFESSIONAL EXPERIENCE

NUTLEY EYE CARE, Nutley, New Jersey 2011-Present

Receptionist p/t

• Greet patients

• Schedule appointments

• Input inventory into computer

• Obtain insurance benefits/authorizations

SELF-EMPLOYED - Nutley, New Jersey 2006-Present

Professional Makeup Artist for Weekend Weddings

• Manage appointments and scheduling

• Offer excellent customer service addressing requests and concerns

• Maintain client files

CURVES - Springfield, New Jersey 2004-2008

Fitness technician/Front Desk Manager

• Managed facility in all operations from opening to closing.

• Greeted members; provided new member orientation.

• Performed data entry; maintained member files.

• Brought in 10 new memberships.

• Trained and mentored new clients resulting in membership retention and enhanced customer satisfaction.

MELISSA’S TAXI - Millburn, New Jersey 1992-2006

Customer Service/Office Manager

• Maintained calendars; scheduled appointments and reservations.

• Managed customer relations; provided exemplary service.

• Supervised a team of two.

HEARST CORPORATION - New York, New York 1991-1992

B & B GRAPHICS - New York, New York 1987-1990

FIELDCREST - New York, New York 1986-1987

Corporate Receptionist

• Greeted and assisted visitors

• Answered phones; directed calls

• Maintained security, monitored logbooks and managed visitor pass distribution

• Arranged transportation

• Worked with services group and monitored meals and food supplies

• Managed incoming, outgoing mail and maintained relationship with mailroom staff

• Assisted various departments with data entry; document collation; organized documents.

Deirdre Mahon 87 Warren Street, Nutley, NJ 07110 Tel: 908-***-****

Email:*****.*******@*****.***

Education and Training

Streetwise Partners, New York - Career development program 2009

Grace Institute, New York - Business skills 2009

Marymount Manhattan College, New York - Health/Fitness certification 1992-1993

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook

Community Service

• Animal Rescue New Orleans – Helped in all aspects of animal rescue in New Orleans after Hurricane Katrina.

• American Cancer Society Look Good/Feel Better Program - taught women with cancer appropriate skin care and makeup skills to improve their self-esteem and gain confidence.

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