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Customer Service Manager

Location:
North Hollywood, CA, 91331
Posted:
August 22, 2012

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Resume:

Jasmine Hernandez

**** ******** *** * ******, CA 91331 u 818-***-**** u x6xy2k@r.postjobfree.com

Objective _____________________________________________________________________

Seeking a position with a reputable company with room for advancement wherein I will be able to utilize my exceptional interpersonal and communication skills to facilitate in the overall growth of the company.

Profile ________________________________________________________________________

Motivated and personable individual. Talent for quickly mastering technology, proficient with Microsoft Office Suite. 58 WPM, 10 key by touch. Familiarity with Dynamics AX. Diplomatic and tactful with professionals and non-professionals at all levels. Fluent in English/Spanish

Flexible and versatile – able to maintain composure under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary _________________________________________________________________

u Customer Service

u Cash Handling

u Project Management

u Written Correspondence

u Computer Savvy

u Scheduling

u Marketing & Sales

u General Office Skills

u Merchandising

u Payroll/Timecard Management

u Front-Office Operations

Employment History_____________________________________________________________

Janie and Jack, The Gymboree Corporation

November 2011 to Present

Assistant Manager

Sherman Oaks, CA

u Work closely with Store Manager/District Managers to increase and maintain the overall profitability and minimize company losses.

u Prepare/drop and log bank deposits

u Customer service

u Conduct back office and register opening/closing procedures

u React to daily voicemails/ business update emails

u Fill in daily business agendas

u Ensure that all incoming employees have had a touch base with the agenda

u Run hourly store productivity reports

u Update/fax in midweek/weekending payroll

u Update company’s financial goal boards

u Evaluate store after every new floor set

u Audit weekly media

u Freight processing/ floor replenishment

u Inventory control

Spirit Halloween, Spencer’s Gifts LLC.

August 2011 to November 2011

Assistant Manager

Sun Valley, CA

u Customer Service

u Recruit, interview, hire/train new staff

u Conduct opening/closing procedures

u Prepare, drop, log bank deposits

u React to daily business emails

u Schedule staff

u Receive/transfer merchandise

u Inventory Control

The Children’s Place

October 2010 to November 2011

Sales Associate

Studio City, CA

u Customer service

u Cash handling

u Open new accounts

u Process new shipments

u Visual/floor merchandising

u Inventory

American Apparel

June 2008 to September 2008

Hosiery Production Assistant

Los Angeles, CA

u Create work orders, shipping labels

u Create production reports (daily/weekly/monthly)

u Create merchandise specs

u Product inspection

u Maintain files

u Create memos/ emails (Microsoft Outlook)

u Orientate new hires

u Travel with production team to oversee other locations production

u Inventory

Education _____________________________________________________________________

LOS ANGELES VALLEY COLLEGE– Valley Glen, CA

Associate of Arts Degree, 2012 in Progress

Administration of Justice

EAST LOS ANGELES COLLEGE– Monterey Park, CA

General Education, 2007

Course: English

WILSON-LINCOLN COMMUNITY ADULT SCHOOL- Los Angeles, CA

High School Diploma, 2007 GPA: 3.8/4.0

References_____________________________________________________________________

Available upon request



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