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Customer Service Manager

Miramar, Florida, 33025, United States
14.00 an hr
March 19, 2011

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Rachel Jones

**** ** **** *******

Miramar, FL **025



Flexible, service-minded and quality-driven individual with a proven ability to work independently, handling projects from the ground up, or with a team, making contributions, large or small, when necessary. Looking to secure a position where my skills, talents and “can do” personality would be an asset to a dynamic company.


• Former Soldier – United States Army (Honorable Discharge)

• Served in Operation Iraqi Freedom 2 – Deployed to Iraq for 1 year

• Trained in customer service agent

• Skilled office worker, filing, answering phones, faxing, etc.

• Excellent customer service and problem solving skills


Unites States Army

South Carolina, Virginia and Vilseck Germany

November 2002 – November 2005

Multiple Responsibilities including, but not limited to:

• Making presentations/public speeches to new incoming soldiers and/or guests

• Conducting personalized orientation tours

• Plan, direct and supervise work flow of soldiers

• Travel to other locations, as needed, for special assignments

• Train, direct and supervise special teams to accomplish goals

• Supervised four soldiers on a daily basis, assisting with duties, evaluating job performance and maintaining work schedules

Charlotte Russe

Fayetteville, North Carolina

September 2009 – February 2010

Multiple Responsibilities including, but not limited to:

• Operating a Point of Sale system

• Weekly floor set assembly/dismantlement

• Superior customer service agent

• Finding resolutions to client problems and requests with the goal of providing 100% satisfaction

• Participating in store inventory processes

• Maintaining cleanliness and neatness of store and displays

Rachel Jones

Page Two

Baymont Inn and Suites Hotel

Fayetteville, North Carolina

April 2010 – June 2010

Multiple responsibilities including, but not limited to:

• Operating a Point of Sale system

• Entering and retrieving data from computer system

• Preparing and organizing charts as well as maintaining reports

• Managing departmental meeting schedule to eliminate conflict and ensure the availability of all attendees

• Recording, organizing and communicating customer feedback to provide management with data for decision making

• Organizing conferences

• Front desk clerk and all duties included therein

• Reservations/cancelations and guest relations

• Problem solving and complaint resolution, if manager not on premises

• Customer service agent and all duties and requirements

• requirements/requests

• Assisting with any other projects assigned by my supervisor


Graduate of Miami Lakes Sr. High School 2002

Currently attending Florida Career College


• Army Commendation Medal

• National Defense Service Medal

• Army Service Ribbon

• Global War on Terrorism Medal

• Global War on Terrorism Service Medal

• Promotions from Grades E-1 to E-4

References available upon request

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