Customer Service Manager
Resume:
Rachel Jones
Miramar, FL **025
OBJECTIVE:
Flexible, service-minded and quality-driven individual with a proven ability to work independently, handling projects from the ground up, or with a team, making contributions, large or small, when necessary. Looking to secure a position where my skills, talents and “can do” personality would be an asset to a dynamic company.
SUMMARY:
• Former Soldier – United States Army (Honorable Discharge)
• Served in Operation Iraqi Freedom 2 – Deployed to Iraq for 1 year
• Trained in customer service agent
• Skilled office worker, filing, answering phones, faxing, etc.
• Excellent customer service and problem solving skills
EXPERIENCE:
Unites States Army
South Carolina, Virginia and Vilseck Germany
November 2002 – November 2005
Multiple Responsibilities including, but not limited to:
• Making presentations/public speeches to new incoming soldiers and/or guests
• Conducting personalized orientation tours
• Plan, direct and supervise work flow of soldiers
• Travel to other locations, as needed, for special assignments
• Train, direct and supervise special teams to accomplish goals
• Supervised four soldiers on a daily basis, assisting with duties, evaluating job performance and maintaining work schedules
Charlotte Russe
Fayetteville, North Carolina
September 2009 – February 2010
Multiple Responsibilities including, but not limited to:
• Operating a Point of Sale system
• Weekly floor set assembly/dismantlement
• Superior customer service agent
• Finding resolutions to client problems and requests with the goal of providing 100% satisfaction
• Participating in store inventory processes
• Maintaining cleanliness and neatness of store and displays
Rachel Jones
Page Two
Baymont Inn and Suites Hotel
Fayetteville, North Carolina
April 2010 – June 2010
Multiple responsibilities including, but not limited to:
• Operating a Point of Sale system
• Entering and retrieving data from computer system
• Preparing and organizing charts as well as maintaining reports
• Managing departmental meeting schedule to eliminate conflict and ensure the availability of all attendees
• Recording, organizing and communicating customer feedback to provide management with data for decision making
• Organizing conferences
• Front desk clerk and all duties included therein
• Reservations/cancelations and guest relations
• Problem solving and complaint resolution, if manager not on premises
• Customer service agent and all duties and requirements
• requirements/requests
• Assisting with any other projects assigned by my supervisor
EDUCATION:
Graduate of Miami Lakes Sr. High School 2002
Currently attending Florida Career College
AWARDS:
• Army Commendation Medal
• National Defense Service Medal
• Army Service Ribbon
• Global War on Terrorism Medal
• Global War on Terrorism Service Medal
• Promotions from Grades E-1 to E-4
References available upon request
Contact this candidate