Administrative/Customer Service assistant
Resume:
Ashley L Smith
Woodbridge, VA 22191
***********@*****.***
OBJECTIVE
To secure a challenging administrative or customer service position to
successfully utilize my interpersonal, organizational, and
professional skills
QUALIFICATION SUMMARY
Extremely organized, dedicated and a hard worker. Willing to work
flexible in hours as the need arises. Excellent communication skills,
able to relate comfortably and effectively with all individuals.
Ambitious, self-motivator, enthusiastic.
PERSONAL EXPERIENCE
Macys Inc
Support/Replenishment 10/2011-Present
Responsible for restocking items on the sales floor. Providing customers with great customer service by allowing the shopping experience. Answering store phone calls.
Strayer University
Admissions Assistant 4/08-08/2010
Accountable for creating and maintaining student files. Responsible
for all incoming phone calls. Managed the auditing process of student
records. Facilitate team meetings. Handled all administrative duties
with the admissions process. Delete and add to the CRM database.
Update and enter using the DOS system.
Ulta
Desk Coordinator 2/2008-4/2008
Responsible for salon phone calls, manages the salon computer
appointment systems, guest records and salon traffic flow. Completes
all paperwork in a timely, consistent and accurate manner. Adheres to
all corporate customer service policies. Regularly updates all
cliental files.
Verizon Wireless
Customer Service Coordinator – 11/2007-01/2008
Responsible for financial procedures of store opening and closing.
Accurately maintained customers’ invoices, recorded off-site financial
data. Interacted with internal personnel. Managed sales as well as
greeted potential clients with exceptional customer service.
Ramona’s Day Care Center
Administrative Assistant/Book Keeper, 6/2005-8/2007
Performed payroll and accounting duties, to include the generation of
client invoices.
Assisted management in performing administrative tasks. Maintained
client inquiries in regards to services and billing.
Labcorp
Lab Assistant, 6/2007-9/2007
Managed all patient’s information and records accurately. Adhered to
all quality control policies and procedures while performing
instrumental maintenance, and basic medical testing as assigned.
Assisted, with inventory and invoices in addition to handling special
projects.
Maidenform Inc.
Manager/Key Holder, 8/2006-2007
Responsible for managing, motivating current sales associates, as well
as acquiring new qualified enthusiastic associates. Interacted with
associates to encourage high sales production. Ensured that all
associates were knowledgeable of inventory and store procedures.
Facilitated the coordination of inventory. Conducted performance
reviews, and handled escalated customer inquiries.
TECHNICAL TRAINING
MS Office Suite 2003, Windows 2003 & XP, Telecommunications Equipment,
Excel, PowerPoint, Fax, Scanner, CRM database, DOS system
EDUCATION
Potomac Senior High - High School Diploma 2006
Strayer University – Bachelor’s of Business Administration 1/2009-Present
References available upon request
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