Production Manager
Resume:
Thomas G. Bollman
Cottage Grove, MN 55016
*********@***.***
SUMMARY OF ACHIEVEMENTS
¨ Training and Development ¨ Customer Service
¨ Continuous Quality Improvement ¨ ISO 9001
¨ Problem Solving ¨ Project Management
¨ Total Quality Management ¨ Team Leadership
¨ Certified Forklift Operator ¨ Supervisor I & II
Finishing Production Manager
¨ Managed up to 10 departments consisting of up to 120 permanent/temporary employees in multiple production facilities.
¨ Set and maintained production schedules for four shifts.
¨ Ensured all Quality, Production and Safety standards were met.
¨ Managed Inventory/Cost control for production areas.
¨ Devised Quality Control System; Trained and managed Quality Control Standards.
¨ Organized production area including materials, inventory and staffing.
¨ Monitored/Counseled employee productivity, attendance and Quality levels.
¨ Implemented Cellular Manufacturing and Lean Manufacturing techniques.
¨ Tracked department turn-around time.
Shipping and Receiving Manager
¨ Developed Level I & II work documentation for ISO 9001.
¨ Maintained Quality performance levels; Ensured Quality and Safety standards were met.
¨ Interviewed and hired employees; Conducted employee evaluations.
¨ Trained and assisted employees in areas of Quality standards, repair, safety, and departmental procedures.
¨ Monitored department expenses.
Service Center Manager/Training Manager
¨ Provided training services for 5 stores by focusing on customer service, quality standards and team performance.
¨ Interviewed, hired, trained and evaluated up to 100 team members.
¨ Contributed to the writing of a technical manual on vehicle parts.
¨ Provided learning opportunities to develop and promote management candidates.
¨ Monitored expenses; Recommended and implemented ideas to increase revenue.
EMPLOYMENT HISTORY
MODERNISTIC, INC., Stillwater, MN 2001-2009
Finishing Production Manager
GAGE IN-STORE MARKETING, New Hope, MN 1998-2000
Production Supervisor/Quality Control Manager
COMMUNICATIONS TEST DESIGN, INC., New Brighton, MN 1994-1998
Shipping and Receiving Manager/Reuse Section Head
VALVOLINE INSTANT OIL CHANGE, INC. Lexington, KY 1982-1993 Technical Advisor
Computer Operations/Customer Service Representative 1992-1993
·Troubleshooter for 460 stores with computer problems/questions.
Service Center Manager/Training Manager 1982-1992
U.S. MARINE CORPS, Camp Lejeune, NC and Japan 1978-1982
Military Police Officer
EDUCATION
Successfully completed professional development courses including:
¨Dale Carnegie Leadership Training for Managers - Train the Trainer
¨ISO 9001 Certification ¨ Select a Service Star
¨Total Quality Management
COMPUTER SKILLS
Windows XP, Microsoft Access, Microsoft Excel, Internet and Point of Sale system.
Emery, Fed Ex, Airborne and UPS Shipping programs.
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