Email Correspondent

Experience:

Professional Bull Riders, Inc., Colorado Springs, Colorado

Customer Relations Management (CRM), 2003 - 2007

Telework week-end support for website emails seasonal back-log.

Achieved fiscal Gainsharing goal by upselling membership features.

* Full-time Team PBR Fan Club focal point for timely website e-mail responses using

Logicware® Mail Manager.

* New/renewal membership applications/USPS packet assembly/notice mailings

* Event ticket/retail merchandise orders, hotel reservations, issue resolution.

* Cross-functional support/brainstorming marketing promotions.

* Working knowledge of Internet Explorer MS Outlook, Word, Access, Excel and

multiple proprietary software programs.

Career Achievements:

* “Employee of the Month”; Blue Beret User’s Group volunteer; Project Manager-

Annual DEC-Service Award week-end for 220 attendees; Promoted three times:

Branch, District, US Country levels, Digital Equipment Corporation. (Fortune 500,

now Hewlett Packard).

* Quarterly Winner of “Most Leads Passed” as Marketing spokesperson Leads Group/

Ambassador Club member, Colorado Springs Chamber of Commerce.

* Annual “Most Premium Lenses Sold” Award; Two-time winner of “President’s

Club Diamond Customer Appreciation” Award, Lenscrafters.

* Certified by American Board of Opticianry (ABOC).

* Winner of four Colorado State Department of Human Services Awards,

Goodwill Industries.

Education

* “Knock Your Socks Off Customer Service”, Professional Bull Riders, Inc.

**AAS Business Management, Arapahoe Community College, Littleton, Colorado

* CEU’s: “Creative Problem Solving”, “Handling Difficult People”, Annual Colorado

State Employment First Conference, Steamboat Springs, Colorado:

* MS Word/Excel Certifications.

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