Customer Service Assistant

Tokelia Watson

630-***-**** ********@*****.***

Professional Background

CNA with 13 years experience in healthcare, Providing nursing care to diverse populations, Providing compassionate care in a hospital environment, Experience in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care, Certified Nursing Assistant with home health care and hospice care experience, Proven record of reliability and strong ability to establish rapport with patients, family and staff.

Skill Highlights

Excel Spreadsheets/Visual Basics, Microsoft Word, Clinical experience, EKG experience, Telemetry experience, Oncology, Hospice and palliative care experience, Healthcare billing, Medical terminology, Patient/family focused, CPR certification, Venipuncture/blood draw, Infection control standards, Feeding assistance, Colostomy care, Foley catheter removal, Alphabetical/numerical filing, Daily living activity assistance, & Customer service, PowerPoint Presentation, Internet Surfing, Troubleshooting Personal Computer Defaults, Event Planning with Negotiation Abilities, Knowledge of Budgeting Process, Solid Customer Skills, Highly effective Leadership, Communication, Customer Service, Motivational and Inspirational Skills, & Music

Professional Experience

July 2010 to current

Brightstar Care Schaumburg, IL. Certified Nurse Assistant

Assisted clients with daily living with the ability to contribute expertise and follow leadership directives. Run errands, transfer patients, light house cleaning in the client's home, do laundry, assist with showers, & prepare food.

October 2009 to July 2010

Community Nursing & Rehab. Center Naperville, IL, Certified Nurse Assistant

Assisted clients with daily living with the ability to contribute expertise and follow leadership directives at appropriate times to maintain facility standards in caring for clients, maintaining 98% client satisfaction.

July 2007 to August 2009

Provena Mercy Medical Center Aurora, IL, Patient Care Tech

Successfully interacted with clients to generate repeat and referral business, includes taking vitals, daily patient care, feeding, hospitality, charting patient status and patient discharge, EKG’s, & Accu checks.

February 2004 to July 2007

Countryside Care Center Aurora, IL, Certified Nurse Assistant

Assisted clients with daily living with the ability to contribute expertise and follow leadership directives at appropriate times to maintain facility standards in caring for clients maintaining 98% client satisfaction.

June 2002 to February 2004

Home Day Care Provider

Provide nursery school and daily care for working parents. Provide developmental and creative activities to promote early childhood learning abilities.

May 2000 to February 2002

Bethesda Lutheran Homes Aurora, IL, Supportive Living Assistant

Assisted clients with daily living with the ability to contribute expertise and follow leadership directives at appropriate times to maintain facility standards including Dressing and feeding, showering and toileting residents, transporting residents to workshops and weekend activities.

October 1998 to January 1999

Countryside Care Center Aurora, IL, Certified Nurse Assistant

Assisted clients with daily living with the ability to contribute expertise and follow leadership directives at appropriate times to maintain facility standards in caring for clients, maintaining 98% client satisfaction.

August 1997 to July 1998

Sears Portrait Studio Aurora, IL, Sales Associate

Provide Data Entry, Customer Service, Photographer, and Sales Associate.

August 1997 to June 1998

YWCA Childcare Center Aurora, IL, Preschool Assistant

Provide developmental and creative activities to promote early childhood learning abilities with the Lead Teacher.

February 1997 to May 1997

Kelly Temp Services, Geneva IL, Office Clerk

Provide General Office Assistance to Various Companies in Kane County - Data Entry of Shipping and Receiving Invoices, Phone Communications, Fax Documents and Record Keeping.

Education and Training

West Aurora High School Aurora, IL

Diploma Basic June 1996

Waubonsee Community College Sugar Grove, IL

Associates Degree General Education May 2010

Certificate Medical Coding and Billing May 2011

Certificate Phlebotomy February 2012

Externship - Dreyer Medical Clinic – 237 successful draws

Certifications

Certified Nursing Assistant

BLS - Basic Life Support

AHA Healthcare Provider CPR Certification

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