Customer Service Representative
Resume:
Martha Dortch
Century, FL *****
*******@***.***
Work Experience
Citifinancial, Sep. 2003-June 2010
Customer Service Representative, Work with customers on loan applications for personal and real estate loans. Process loan paperwork including typing up legal descriptions on real estate loans. Answer telephone, collect customer payments, and make collection and solicitation calls, file paper work, process auto title applications. Responsible for filing mortgages in probate office. Reason for leaving company closed office.
Citifinancial (formally Washington Mutual Finance), Mar. 2001-Sep. 2003
Collection Counselor, as a collection counselor was responsible for making collection calls. Work with customers to resolve collection problems to get account paid. Answer telephone. Transfer within company to local office.
Philip May Company, Nov. 2000-Jan. 2001
Secretary, Responsible for answering the phone, taking orders from customers, filling out invoices, filing invoices, also responsible for handling accounts payable and receivables, handle cash customers that came in store.
Education
Pensacola Junior College, Pensacola, FL Aug.1998-Aug.1999 AS Accounting Technology Degree
Century High School, Century, FL Aug. 1990-May 1993 Diploma
Achievements/Awards
Top Collection Counselor
Top Customer Service Representative in Distract in Real Estate and Personal Loans
Skills
I have worked with several different computer programs: excel, power point, Microsoft, maestro, peachtree, also type 45 wpm.
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