Experienced Sales Manager

Linda Osorio *** NE **th St. # ****

***********@**********.*** Miami, Florida 33132 305-***-**** 832-***-**** Cell

OBJECTIVE___________________________¬¬¬______________

Multifaceted, driven, and highly motivated individual, seeking to secure a supervisory / mid-level position within a respected company that would allow me to utilize my acquired skills and experiences, to contribute to the company’s growth. Self motivated and aggressive, with the ability to maintain, build and lead a regional sales force.

Victoria’s Secret April 2008- Present

Store Manager Bayside Market Place, Miami, Florida

-Lead a team of 40+ employees with annualized comp sales of $5 million.

-Responsible for all store functions; human resources, loss prevention, visual merchandising, allocations, and all store operations

-Built increases over comp sales with increases in all controllable indicators. Increases in ADS, UPT, conversion, and increased sales in all merchandise categories, while maintaining company expectations in TPLH and Shrink.

-Decreased shrink percentages from 5.97% to 2.20% taking the store off the target shrink program

-Conducted monthly store meetings to review and introduce new products, and to educate sales associates on overcoming objections surrounding the indicators that are controllables; such as: credit cards, conversion, bra sales, beauty, ADS, and UPT

-Delegated and assign Division of Responsibilities to Co-Managers and allocated time to ensure that all systems are maintained and that results are being delivered in each of these areas of responsibilities

-Recruit, hire, and staff store for all peak season, and consistently looking for top tier talent to build a bench to be proactive to turn over, as well as help the district with any open positions.

-Completed Brand Guide directives per company guidelines in a timely manner with attention to detail.

-Reduced turnover and maintained a high level of retention by conducting weekly one on ones with management team and sales associates in order to keep availability in line with the needs of the business and trends.

-Internally promoted top tier talent to higher volume stores and positions with constant coaching and feedback in the moment.

Weichert Realtors February 2006- Present

Real Estate Agent Cypress, Texas

-Responsible for networking and marketing for clients for the purpose of either selling, buying, or leasing properties.

-Produced marketing pieces to drive sales and advertisement to clients properties for quick sale

-Performed market analysis reports to help clients determine the right price to buy or sell, or lease a property.

-Provided assistance with mortgages and loans

-Conducted weekly open houses for the purpose of exposure on clients’ properties as well as a networking technique to build future clients.

-Performed closings on all sold homes, representing at times both buying and selling parties

-Prepared all necessary documents and contracts needed in the sell, buy, or a lease of a properties that is required by law

-Had weekly touch bases with clients to communicate the status of the properties, and more often as needed

-Arranged for surveys and inspections to be completed as required

-Negotiated deals on behalf of he buying, selling, or leasing clients

-Performed maintenance on properties as needed to maintain appeal to the buying or leasing customer base

Coach June 2003- December 2006

Store Manager Woodlands Mall Houston, Texas

- Lead the marketing process to achieve brand growth goals

- Strong knowledge and understanding of local culture, customers, markets, business condition, and company infrastructure

- Developed annual marketing goals, strategies, plans and marketing calendar events

- Developed creative strategies and promotional materials in radio, press, out of home, and internet to influence consumer perceptions of brand and stimulate positive consumer responses

- Contribute to alignment, consensus and commitment on strategic business plans that drive sales revenue, customer traffic, and market share growth

- Trained, recruit, and promote for company and district

- Consistently maintained the number one spot in the district and region in UPT, ADT, and % Comp YTD

- Controlled the controllable, consistent and stabled in Shrink results, ending year with .11%

Express Limited Inc. April 2000- June 2003

Store Sales Manager Willowbrook Mall Houston, Texas

- Shape merchandising strategies and communications to optimize sales revenue and profit growth

- Developed appropriate promotional events to capitalize on local brand segmentation opportunities

- Communicate brand standards regarding marketing materials, as well as all marketing guidelines

- Facilitate and contribute to situation analysis, strategic position, and prioritization of mission critical business initiatives

- Daily audits and performed all functions in training, human resource, and development of staff

Review and Analysis (MCCS) February 1999-March 2000

CID/ Security Detective Camp Lejeune, North Carolina

- Objective of preventing and or/ deterring pilferage, shoplifting, larceny, and /or other methods employed to divert MCCS resources; detains suspects when sufficient cause exist

- Prepares security and incident reports that management reviews and as required for judicial authorities

- Worked with 40+ CCTV; partnered with CID and Judge Advocates in prosecutions

- Preformed investigations for internal and external suspects

- Partnered with MP in the detaining and prosecution of suspects that has been investigated and proven guilty for fraudulent activities.

EDUCATION___________________________________________________________

Jersey Village High School, Houston, Texas Graduated Advanced with Honors May 1995

Tomball Junior College Business Management October 1995-February 1997

Champion School of Real Estate Real Estate License December 2006

PERSONAL STRENGTHS________________________________________________ - Conversational in English, Vietnamese, French, and Spanish

- Excellent written and verbal communication skills; demonstrates self-starter with a high energy level

- Ability to interface with all levels of management and field personnel in a professional manner

- Ability to meet timelines with minimal supervision; ability to use independent judgment to organize and prioritize work, manage resources to achieve financial goals

- Strong interpersonal and consulting skills to be able to identify business problems, needs, and opportunities

References available upon request

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