IT Manager

Curtis Glenn

**** ******* *****

Charlotte N.C. 28208

Phone: 704-***-****

Email: *************@*****.***

OBJECTIVE:

Seeking a job as an IT Support Specialist where my education and experience will contribute to the overall success of the company.

EDUCATION:

ECPI College of Technology, Charlotte, N.C.

AAS - I/T Networking Security Management March 2008

SKILLS:

• Networking

TCP/IP, OSI, LAN, WAN, Cisco Routers, DNS, DHCP, wireless networking, subnetting, peer- to-peer

• Operating Systems/Servers

DOS, Windows 98, NT, 2000, XP, Vista, Windows server 2000 & 2003

Exchange 2003, Linux/Unix, Apache Server

Install and manage domains, users and groups in active directory

• Microsoft Office Applications,

Word, Excel, PowerPoint, Access, Outlook (version 2003&2007)

• Java Programming

Perform basic and advanced Windows administration with VBScript,

WMI, and ADSI

Manage file systems and folders

• Network Security

Secure Windows and Linux computers, installing firewalls, setting policies,

setting users and group permissions

• TCP/IP for Intrusion Detection

Analyze web traffic using TCPdump for Linux and Windump for Windows

• Computer and Peripherals - Upgrade and Maintenance

Build and repair computers

Install and upgrade peripherals

Troubleshoot hardware and software

WORK HISTORY:

Wachovia Bank (Aerotek) Charlotte, NC

Technical Help Desk Analyst January 2010 – Present

• Provide excellent customer service and help desk support for Treasury Service electronic products in an effort to maximize the use and efficiency of Wachovia applications.

• Support internal, small and large corporate customers by researching and tracking escalated issues relating to Wachovia applications.

• Provide peripheral support to Treasury Sales Officers, Business Relationship Bankers, Relationship Mangers, general sales staff, and internal departments.

• Demonstrate and have knowledge of banking procedures, processes, terminology, and have understanding of various financial instruments and products.

• Assist banking customers with troubleshooting banking applications and intermittent system issues via telephone and internet.

Mecklenburg County Charlotte, NC

IT Support Technician August 2008 – April 2009

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.

• Work with vendor support contacts to resolve technical problems.

• Work with Help Desk and Network Operations staff to determine and resolve customer problems.

• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with associated validation systems, file, application and email servers, computer conferencing and administrative systems.

• Trains and orients staff on use of hardware and software.

• Assists in maintaining LAN/WAN records and telephone systems cable.

Pitney Bowes PSI Charlotte, NC

Assistant Operations Manager August 2005 - January 2008

• Responsible for overseeing Operating Center Staff including; interviewing, hiring, training, coaching and motivation of assigned staff and carrying out management responsibilities in accordance with company policies.

• Monitor production schedules and capacity to determine daily/weekly requirements related to equipment and people resources, while managing to maintain cost per work unit and quality control standards.

• Monitor and adjusts sort schemes either mandated by USPS changes or to achieve higher production efficiencies. Develop and maintain effective USPS-PSI relationships.

• Understand, evaluate and communicate USPS regulation changes or new technology initiatives.

• Analyze and monitor mail volumes and postage trends, look for ways to increase PSI postal discounts or reduce postage expense.

• Assist the Customer Service Representative in resolving customer issues related to mail quality and/or scheduling.

• Coordinate and plan for staffing changes in response to automation or increased mail volumes.

• Create and maintain a positive work environment, promote overall morale motivation through recognition programs and timely performance reviews

Supervisor August 2001 - 2005

• Under direction from the Operations Manager, assured the accurate and timely processing of the mail run on the MLOC Equipment. Assigned workers to the appropriate equipment and job duties.

• Prepared reports which convert the Winsort and Msort programs to combine the information for accurate reporting

• Responsible for overseeing the production workers on designated lines. Supervisory responsibilities included interviewing, hiring, training, appraising performance; rewarding and disciplining employees; addressing complaints and solving problems. Carried out supervisory responsibilities in accordance with company policies and applicable laws.

• Oversaw quality function in assigned area. Assured MPTQM processes and procedures were followed at all times

• Trained new employees on job functions or assigned designated individuals to complete the training

• Followed-up to assure processing proceeds at the pace needed to meet postal deadlines.

• Lead and provide support for projects initiated by technology changes.

• Measure and monitor key production performance indicators and take appropriate actions where necessary.

• Assure completion and correctness of required USPS and internal reports, job costing reports, and application of all USPS postal regulations.

Machine Operator August 1999 – 2001

• Operated mail sorter machines, set up computers to run correct rates and configurations.

• Performed quality control over sweepers ensuring mail was placed in correct bin for delivery.

• Performed other duties as required.

References available upon request

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