Customer Service Manager

PERSONAL DETAILS

ENGLISH NAME: NG YIN NI ( Charlotte)

HOME ADDRESS: **-**, **** ***, ********, NY11373

E-Mail ADDRESS: **************@*******.***

CONTACT NO.: 917-***-****

BIRTH DATE: 25 Oct 1977

EDUCATION

SECONDARY:

Kwok Tak Sang Catholic Secondary School - ( 1989 - 1994 )

DIPLOMA:

Frederique Academy - ( 2002 - 2003 )

- ITEC Aestheticians Diploma

- CIBTAC Diploma

- ITEC Diploma in Lecturing - (2007)

CERTIFICATE:

Australia EF International Language School - ( 2004 - 2005 )

- English Course Certificate ( intermediate )

Hong Kong St. John Ambulance - (2006)

- First Aid

Frederique Academy - (2007)

- Moxibustion Certificate

WORK EXPERIENCE

Kelly's sport bar - Bartender (Part time): May 2011 to Now

136-11 41st Ave., Flushing, NY, 11355

Combine and serve a wider types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes.

Checked ID of patrons to assure minimum age requirements for alcohol.

Provide beer, liquor and wine.

Responsible for good operation of a bar, receipt and inventory accountability.

Akira Sushi bar and restaurant - Bartender ( Part time ): August 2009 to April 2011

22 North Middletown Road, Nanuet, New York, NY10954

Combine and serve a wider types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes.

Checked ID of patrons to assure minimum age requirements for alcohol.

Provide beer, liquor and wine.

Responsible for good operation of a bar, receipt and inventory accountability.

PLAY Club - Bartender ( Part Time ): July 2007 to March 2009

B/F, California Tower, 32 D’Aguilar St., Central, Hong Kong

Combined ingredients to make cocktails and drinks

Collected expense and operated the cash register

Checked ID of clientele to make certain that they meet age needs for buy of alcohol products.

Intro Pro Beauty School - Tutor: March 2001 to May 2008

Mainly to teach Holistic Health and Beauty program

Taught the courses of ITEC, CIBTAC and CITY & CUILDS

ITEC Diploma in Fashion, Theatre & Media Make Up Instructor

Prepared educational material

Provided reports to the Principal of School

Taught some of programs to the Vocational Training Council

Responsible for the Youth Pre-employment Training Program

Yugin Company - Customer Service: Oct 1997 to Nov 2000

Provided administrative support to the General Manager

Handled telephone calls and made appointments for the Manager

Served some of clients and provided support to the general sales

Provided quotations and documentaries for clients

LANGUAGES

- Cantonese: Spoken ( Fluent ) | Written ( Fluent )

- English: Spoken ( Good ) | Written ( Good )

- Mandarin : Spoken ( Fair ) | Written ( Good )

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