OBJECTIVE

A multi-faceted and flexible professional with over ten years experience, motivated to obtain a position that utilizes my skills and abilities which presents opportunities for professional growth.

EDUCATION & CERTIFICATIONS

Strayer University, Concord, NC

Masters, Health Services Administration

Livingstone College, Salisbury, NC

BA Sociology-Human Services concentration

American Red Cross First Aid/CPR Certified Instructor

HIPAA/Confidentiality Instructor

PROFESSIONAL EXPERIENCE

August 2010 to June 2011

ResCare Healthcare, Inc.

Quality Assurance/Staff Development Manager

o Complete Quantitative and Qualitative data analysis,

o Update and review SOPs as necessary,

o Provide troubleshooting and technical assistance to the health information system and billing programs,

o Provide support and QA oversight to over twenty office locations across the state of NC,

o Educate staff and management on local, state, and federal regulation updates and changes,

o Conducted site reviews for Operational and budgetary performance,

o Assist locations in maintaining and/or exceeding 95% accuracy quarterly.

August 2009 to August 2010

CareTeam, LLC.

Business Officer

o Operated in the role of HR recruiter and employee trainer,

o Provided troubleshooting assistance between employees and families,

o Liaison between shareholders and community stakeholders,

o Monitored social communication channels and public relations,

o Assisted with conducting pre-screening assessment processes and intake admissions with families,

o Trained staff and management on regulatory compliance standards,

o Marketing and advertising Liaison,

o Monitor quality assurance/improvement and regulatory compliance.

2003 to 2009

2nd II None Services Foundation

Business Development/Compliance Officer (promotion)

o Oversaw agency regulatory compliance and quality assurance.

o Provided oversight to Department heads (i.e. compliance, HR, fund development, and utilization management staff).

o Researched and implemented market trends, best practices, and available community resources.

o Trained and educated staff and management on regulatory compliance and state training requirements.

o Created and executed program curriculums and SOPs,

o Ensured that the agency exceeded 85% accuracy and compliance with regulations,

o Appointed as Chairperson of Client Rights and Quality Assurance Committees.

December 2002 to September 2005

BLV Consulting & Development, LLC.

Performance Quality Consultant

Completed needs assessments to assess consumer needs, strengths, and goals.

o Provided supervision and training to the management team and direct care staff.

o Audited and countersigned documentation weekly.

o Provided health QA technical assistance to over seven agencies across the State.

o Provided HR consulting (i.e. contracts management, interviewing, hiring, etc).

July 2002 to January 2003

Mecklenburg County Area Authority, Charlotte, NC

Resource Development Coordinator

o Primary liaison between third party stakeholders and the department.

o Conducted research and performed needs assessments, linking consumers to appropriate resources and services.

o Monitored monthly budget allocations for approximately 30 service providers.

o Collaborated with the Finance Department to monitor fiscal accountability monthly or as needed,

o Collaborated with Provider Relations and Support Unit to provide training and education to external stakeholders in the provider network.

o Ensured Quality Management via random site inspections, internal audits of provider records, and facilitated quarterly meetings with providers to ensure regulatory compliance.

January 2000 to January 2003

Mecklenburg County Area Authority, Charlotte, NC

Treatment Services Coordinator, Child and Adolescent Services

o Provided clinical consultation and advocacy for consumers and families.

o Assisted families in linking and coordinating services, and monitored services provided to consumers and families.

o Assessed the treatment needs of consumers and families, and facilitated treatment and goal planning.

o Liaison with community stakeholders to ensure a smooth continuum of care for consumers and families.

o Top Producer for the department over six times in a 2-year period,

o Exceeded 75% productivity monthly.

COMMUNITY INVOLVEMENT/AFFILIATIONS/HOBBIES

Centralina Workforce Development-Youth Council, Concord, NC

Attendee, 2008 to present

City Dive, Inc., Huntersville, NC

Outreach planning team, 2006 to 2010

Curriculum Development team, 2009 to 2010

Delta Sigma Theta Sorority, Inc.

Member, Concord Alumnae Chapter

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