Customer Service Sales

Kara T Nguyen

Objective

Obtain a position in the Finance or Accounting related department.

Employment

Aug 2010 – Current Navy Contract Close out Specialist Pearl Harbor, HI

Assigned to Fleet and Industrial Supply Center (FISC) as a contractor to close out expired contracts. Work independently in resolving problems and developing recommendations, continuous research and data analysis tasks. Perform intensive procurement research status and reconcile contracts to make sure the customer and vendor’s financial books are balance prior to closing out their contracts. Reconcile on an average of 150K dollars in de-obligation of excess funds monthly.

Jun 2009 – Aug 2010 125th Finance, Depart of the US Army Schofield Barracks, HI Military Pay Technician. Maintained, reviewed, processes, and closes payroll accounts for active personnel. Reviewed pay authorization documents, determined entitlements, and processing pay entitlement actions that serve as a basis for pay and leave computation and affect the disbursement of pay. Conducted audits and reviewed rejects, made corrective action when necessary. Provided one-on-one assistance to military members regarding personal services. Proficient with the Defense Joint Military Payroll System (DJMS) to do research and processing through Defense MilPay Office (DMO) and Case Management System (CMS) systems. Got promoted to a lead within six months. Acted as a contractor’s on site supervisor and POC for government representatives for 10 employees. Conducted counseling as necessary in the work place. Reviewed, confirmed, and submitted time sheets bi-monthly. Complied Accuracy Percentage report monthly for contractor employees. Assisted in the hiring process; from interviewing to making recommendation in the hiring process. Trained employees in Debt Management, Special Action, and Customer Service sections.

Aug 2008 – Jun 2009 ING Direct Savings Bank Honolulu, HI

Sales Associate/Event Coordinator. Accountable for generating new business and creating enthusiasm about ING Direct products and services. Exceeded client of ING Direct products and services through superior customer service in all aspects of communication. Met sales goals for banking and merchandising products. Responsibilities included servicing customer’s needs in banking products, distributing ING DIRECT information to the community, and assisted management in coordinating projects and events. Participated and conducted community development programs designed to promote financial literacy.

Jan 2008 – Aug 2008 Aloha Pacific Federal Credit Union Honolulu, HI

Sales Associate. Supported branch operational activities and financial services; processes new and closed accounts transactions; assisted customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opened, maintained and closed of all account types; performed branch clerical duties; promoted business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Assisted costumers with bank reconciliation and reviewed loan documents to make sure it is filled out correctly.

Jan 2006 – Jan 2008 Herbalife International Honolulu, HI

Distributor: Business Mentor and Coach. Promoted and coached clients on how to get started with their own Distributorship with Herbalife International. Recruited between 10-20 new Distributors a month on the marketing side of the distributorship. Produced an average of $10,000 in sales monthly.

Oct 2003-Apr 2006 TMI Management System, Inc Honolulu, HI

Medical Administrative Assistant. Managed a Chiropractic Clinic. Created templates for scheduling appointments using the military medical programs and all clerical related tasks. Compiled and created daily and monthly reports. Coordinated monthly meetings. Developed procedures that improved office operations and enhanced customer service, which resulted in awards and acknowledgments by the regional headquarters.

Sep 2002 – Sep 2003 Star Protection, Inc Honolulu, HI

Payroll. Temporary position. Processed and issued employee paychecks and statements of earnings and deductions weekly for 500 employees. Compiled employee time, production, and payroll data from time sheets. Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile any payroll discrepancies. Calculated deductions, such as income tax withholding, Social Security payments, garnishments, and union dues. Kept records of benefit deductions, sick leave and vacation, 401K contributions, and other nontaxable wages. Prepared and balanced period-end reports, and reconcile issued payrolls to bank statements. Compiled statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to management.

Skills:

Ledger Maintenance, Account Reconciliation, Account Analysis, Account Transaction Processing, Transaction Validation, Payment Processing, Check Preparation, Electronic Fund Transfer Processing, Transaction Reconciliation, Customer Service, Problem Solution, Payment Records Maintenance, and Payroll.

Well organized with good time management skills.

Strong leadership, teamwork, confident, creative, and innovative.

Superior customer service and sales skills: ability to speak concisely and effectively.

Proficient with NAVSUP One Touch Financial System (OTF), Cash History On-Line Operator Search Engine (CHOOSE), My Invoice, Standard Procurement System (SPS) and Electronic Document Access (EDA): Contract Deficiency Reports, Vouchers - Accounting, Vouchers - Commercial Pay, and Vouchers - Military Pay.

Proficient in computer and internet skills: MS Office (Word, Excel, PowerPoint, Outlook): 10-key and 55 WPM.

Proficient in administrative and general clerical duties: Fluent in Vietnamese.

Education

Norwich University BS Business Management 2001 Northfield, VT

Norwich University Accounting 2001 Northfield, VT

Fitchburg High School Diploma 1997 Fitchburg, MA

Reference Upon request

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