Customer Service Sales
Resume:
Heidi Richards
Troy, MI ****8
x5lxa8@r.postjobfree.com
Objective:
To obtain a position in the field of Customer servicing where I will have an opportunity for advancement in a temporary position. I would also like to develop my leadership abilities and further my computer knowledge.
Education Background:
Graduate:
Grand Blanc High School
Grand Blanc, Michigan- 1983
2 Years College:
Mott Community College
Flint, Michigan- 9/84-6/85
Oakland Community College
Auburn Hills, Michigan-9/87-6/89
Work History:
Most relevant employment listed- Other Customer Service employment for dates from February 06-Oct 11 available upon request.
October 2011-Current
Dunham's Sporting Goods
1285 Coolidge Hwy.
Troy, MI 48084
Job Title:
Sales Associate-Footware
Duties and Responsibilities:
Customer Servicing/Sales
Maintain stock and inventory.
Back-up Cashier
October 2005- February 2006
Perot Systems- Audi Division
3499 W. Hamlin Rd.
Rochester Hills, MI
Job Title:
Audi Customer Advocate
Audi Division
Duties and Responsibilities:
Field incoming client inquiries.
Work with field staff to resolve complaints or concerns.
Maintain written log of daily inquiries.
Work to resolve written inquiries sent to my attention.
Other Accomplishments:
Twice awarded excellence in servicing awards.
March 1993-June 2005
Blue Cross Blue Shield of Michigan
27000 W. 11 Mile Rd.
Southfield, MI
Job Title:
Customer Service Representative II~
DiamlerChrysler/GM/Delphi/Saturn Service Center
Duties and Responsibilities:
Strong working knowledge of healthcare billing procedures (both Professional & Facility), Proficient in both PCBM & ICD-9 coding. Medical terminology, and Provider relation skills.
Resolution of both written and verbal forms of inquiries received in the Service Center. Claim determinations and adjustments.
Extensive understanding and administration of Auto negotiated health benefit contracts for both salaried employees and UAW members.
Navigational skills on multiple computer programs. Windows and Microsoft atmospheres as well as internal claim processing programs. Organizational skills using Microsoft Outlook.
Strong typing skills as well as mathematical skills. Working knowledge of Microsoft Excell.
Other Accomplishments and Skills:
1996- "Pride in Excellence Award" for Co-writing a training manual used to introduce new hire employees in recognizing the various claim forms and raw receipts received to company. Awarded both monthly and quarterly.
2001- Departmental COPC Certification as "Best in Class Customer Service."
2003- "Pride in Excellence Award" for assisting in the development and implementation of Interactive Voice Response telephone system. (2 awards)
Chosen as "Back-up Unit Leader" for section to assist other Representatives with questions, irate calls, and inquiry resolution. Document and input daily time account sheets for all employees in section. Verify and log outgoing mail sent by section. Assist Supervisor in section support.
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