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Customer Service Sales

Troy, MI, 48098
August 23, 2012

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Heidi Richards

**** ********** **.

Troy, MI ****8



To obtain a position in the field of Customer servicing where I will have an opportunity for advancement in a temporary position. I would also like to develop my leadership abilities and further my computer knowledge.

Education Background:


Grand Blanc High School

Grand Blanc, Michigan- 1983

2 Years College:

Mott Community College

Flint, Michigan- 9/84-6/85

Oakland Community College

Auburn Hills, Michigan-9/87-6/89

Work History:

Most relevant employment listed- Other Customer Service employment for dates from February 06-Oct 11 available upon request.

October 2011-Current

Dunham's Sporting Goods

1285 Coolidge Hwy.

Troy, MI 48084


Job Title:

Sales Associate-Footware

Duties and Responsibilities:

Customer Servicing/Sales

Maintain stock and inventory.

Back-up Cashier

October 2005- February 2006

Perot Systems- Audi Division

3499 W. Hamlin Rd.

Rochester Hills, MI


Job Title:

Audi Customer Advocate

Audi Division

Duties and Responsibilities:

Field incoming client inquiries.

Work with field staff to resolve complaints or concerns.

Maintain written log of daily inquiries.

Work to resolve written inquiries sent to my attention.

Other Accomplishments:

Twice awarded excellence in servicing awards.

March 1993-June 2005

Blue Cross Blue Shield of Michigan

27000 W. 11 Mile Rd.

Southfield, MI


Job Title:

Customer Service Representative II~

DiamlerChrysler/GM/Delphi/Saturn Service Center

Duties and Responsibilities:

Strong working knowledge of healthcare billing procedures (both Professional & Facility), Proficient in both PCBM & ICD-9 coding. Medical terminology, and Provider relation skills.

Resolution of both written and verbal forms of inquiries received in the Service Center. Claim determinations and adjustments.

Extensive understanding and administration of Auto negotiated health benefit contracts for both salaried employees and UAW members.

Navigational skills on multiple computer programs. Windows and Microsoft atmospheres as well as internal claim processing programs. Organizational skills using Microsoft Outlook.

Strong typing skills as well as mathematical skills. Working knowledge of Microsoft Excell.

Other Accomplishments and Skills:

1996- "Pride in Excellence Award" for Co-writing a training manual used to introduce new hire employees in recognizing the various claim forms and raw receipts received to company. Awarded both monthly and quarterly.

2001- Departmental COPC Certification as "Best in Class Customer Service."

2003- "Pride in Excellence Award" for assisting in the development and implementation of Interactive Voice Response telephone system. (2 awards)

Chosen as "Back-up Unit Leader" for section to assist other Representatives with questions, irate calls, and inquiry resolution. Document and input daily time account sheets for all employees in section. Verify and log outgoing mail sent by section. Assist Supervisor in section support.

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