Quality Assurance Control

Simone N. Phillips

** ****** ****** ***** • Baltimore, MD 21207• 410-***-**** or 443-***-**** • x5lmie@r.postjobfree.com

Highly motivated Customer Service Professional with exceptional people skills and experience in facility and Chemical Engineering.

SUMMARY OF QUALIFICATIONS

• Diverse background with absolute commitment to client satisfaction and expertise in directing full scope of support services.

• Strong educational training and practical experience in leading, instructing, coaching and advising groups in unique situations and various settings.

• Proven success at developing proactive and positive team environments.

• Maintain friendly, professional manner and provide clientele with highest level of assistance.

• Interact well with individuals of varied ages, cultures, professions and socio-economic levels.

• Dedicated and hardworking with demonstrated success in taking on new challenges and learning quickly.

• Outstanding communication and interpersonal skills. Able to relate warmly to people, generating trust and rapport.

EMPLOYMENT HISTORY

Versachem International Ltd, Kingston Jamaica, West Indies 2008-2010

Chemist

• Oversee quality control

• Conducted research and development of new products

• Tested all outgoing products for quality assurance and consistently maintained a high caliber

• Offered technical assistance to customers

• Reformulated products to minimize cost

Minott Chemicals, Kingston, Jamaica, West Indies 2000-2002 Senior Quality Control Officer

• Troubleshoot of all product complaints

• Investigated and corrected recurring production problems

• Tested all outgoing products for Quality assurance and consistently maintained a high caliber

• Researched and formulated new products

• Supervised the Junior Quality Control Officer

• Supervised and improved the Safety Programme for the factory and the rest of the company

EDUCATION

University of Technology, Kingston, Jamaica, West Indies 2003 – 2007

Bachelors’ of Degree in Chemical Engineering

Camperdown High School, Kingston, Jamaica, West Indies 1993-1998

Diploma

COMPUTER SKILLS

Microsoft Word/Excel and PowerPoint, Windows and E-Mail Applications, Internet Navigation

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