Project Sql Server

OBJECTIVE

I would like to apply for a Business Analyst position, where I can utilize and enhance my experience in Business & Systems Analysis, Software Support and Project Management, and can be part of a growing and ambitious team.

PROFESSIONAL EXPERIENCE

Business Analyst Mar 2012 – Aug 2012

Syscon Justice Systems, Richmond, Canada

• Elicited, analyzed and validated requirements by interviewing SMEs and project stakeholders for a web based JMS enterprise application suite from initial phase to final implementation

• Created UML process flows, page flows, use case and activity diagrams using MS Visio. Also created Graphical business process diagrams using Business Process Modeling & Notation (BPMN 2.0) techniques

• Created story boards and wire frames using Balsamiq application to demonstrate prospective User Interfaces

• Used Agile/Scrum methodology and participated in iterative development and delivery cycles in each sprint

• Created use cases for Task definition and Process definition documents to validate the requirements and also performed peer reviews

• Provided technical and implementation support for the deployment of a JEE web based application suite running on MS web/application servers (ISS) and SQL Server platform

• Collaborated with SOA architects, application developers, BAs and PMs, QA testers and technical writers for the entire project life cycle

• Demonstrated emerging application capabilities to internal and external audiences

• Involved in change management process and performed impact analysis on change requests for incoming services, processes and tasks

• Participated in team building & mentoring other BA’s

Senior Software Support Engineer/Business Analyst Aug 2006 – Mar 2012

Pearson School Systems, Burnaby, Canada

• Elicited business, functional and non-functional requirements and drived use cases sessions with all project stakeholders to validate the needs of all internal and external clients for enterprise web based SMS applications suite, IT Infrastructure and RDBMS for the full SDLC

• Created functional requirement documents in addition of customer facing user manuals and technical design documents and specifications

• Experienced using methodologies like Waterfall, RUP and Agile. Coordinated with project stakeholders, SMEs, and software engineers in transitioning the requirements and use cases to the development and QA teams to ensure their clear and complete understanding along with re-engineering the functionalities of existing applications on the product road map

• Created UML process flow and activity diagrams to perform workflow analysis, designed mock-ups and performed wire framing to demonstrate and validate the behaviour of the system

• As a implementation consultant, worked with Project Managers and services teams to elicit and document all software and IT infrastructure requirements from all project stakeholders and planned accordingly the implementation of SMS enterprise application suite

• Provided level 3 software support to customers in troubleshooting issues related to software implementation, setup, configuration, databases, MS windows and SQL server configuration and performance. Also, provided resolutions to defects and critical issues for a web based SMS enterprise application suite coded in C#, .NET and JAVA running on SQL Server 2005/2008, Tomcat and Windows 2003/2008 Database, Web/Application Servers

• Performed Gap and SWOT analysis on existing and future applications and documented the findings

• Involved with multiple and concurrent projects from solution deployment, implementation to final acceptance and support. Also involved with resource scheduling and project planning

• QA applications on different platforms and window server environments and prepare test cases and test plans for user acceptance testing to verify requirements and test performance issues

• Involved with change management process to support changes in the existing and to be released functionalities

• Managed, prioritized and created new defects and enhancements in JIRA

• Conducted pre-implementation workshops, deliver training sessions and develop training materials

Systems Engineer Jan 2005 – Aug 2006

IBM, Burnaby, Canada

• Member of a project management team as a consultant overseeing installation of new IBM servers, Cisco routers and relevant IT infrastructure at IBM client side

• Worked with lab technicians and other project stakeholders to gather business requirements for their IT infrastructure project including, servers, routers, switches, Network LAN, SAN storage etc. and identified business processes and their performance

• Responsible for supporting networking issues dealing with PC conflicts, cabling, hub/switch/router (Installation and Configuration), modem, addressing using static and DHCP/DNS protocols, LAN/WAN

• Provided applications support on resolving issues related to implementation, functionality and troubleshooting of production down problems on user as well as on server side

• Responsible for reviewing technical infrastructure for single points of failure and evaluating the business requirements for high availability of applications, databases and network systems

• Coordinated different ongoing IT projects and worked on feasibility of several future projects by analyzing, understanding and mapping out current business challenges & processes

Supervisor (Technical Support) Jun 2003 – Jan 2005

MCI Communications Inc., Surrey, Canada

• Managed a team of 20-25 technical support representatives providing inbound/outbound voice, data, IP, DSL and internet networking solutions to private and corporate customers

• Responsible for creating reports on team’s overall performance and customer surveys to evaluate and provide performance feedback. Also created yearly and quarterly budgets and expense reports

• Responsible for ensuring effective utilization of resources and identifying new talent in addition of being involved in interviewing process to hire new staff

• Processed account adjustment requests, took escalated calls and followed up with higher level queues for escalation of complex problems and managing them until the closure of cases

• Responsible for scheduling, tracking sales targets and remote quality monitoring of representatives

• Coordinated with other MCI technical teams to resolve problems and escalations

IT SKILLS

• Experienced MS Windows 2003/2008 Server and MS SQL Server 2005/2008 Database Administrator

• In-depth knowledge of desktop and server operating systems, including Windows XP/2003/7, Windows 2003/2008 Server, Unix, DOS

• IT Infrastructure: Database/Web servers, routers, switches, Network, LAN/WAN, SAN

• Languages: C++, C#, .NET, JAVA, Visual Basic, HTML, XML, SQL, UML, Assembly

• Applications: MS-Office, MS-Project, MS-Visio, Sales force, JIRA, Oracle, Crystal Reports, UML, SVN, HPQC, Confluence, BPMN Modeller, Kanban, Balsamiq, MS SharePoint

ACADEMIC PROFILE

Certification in Business Analysis Mar 2009 – May 2011

University of British Columbia

Masters in Computer Science Jan 2000 – Jun 2002

California State University, Long Beach, USA

Bachelors in Electrical Engineering Feb 1994 – May 1998

NED University of Engineering, Karachi, Pakistan

Reference Furnished On Request

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