Office Manager/Executive Assistant

PETE MAQUEIRA **** Lancelot Pl, Garland, TX *****, United States

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************@*****.*** • Work 972-***-**** • Cellular 214-***-****

A highly motivated, results-focused individual with over five years experience in Sales, Account Management and Business Development. A proven ability to identify and capture opportunities, expand sales and increase revenue in in the technology leasing industry. Highly organized with excellent relationship buildng skills and a good communicator with the ability to close the sale. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with vendors and customers.

Areas of Expertise

Developed and maintained relationships with top 5 house accounts, which generated 60% of total sales. Created processes and taught the sales team in becoming more effecient and organized to help increase their sales. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. On track to deliver $3 million in annual gross sales this year. Trained newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.

• Helped in developing a strong vendor relationships with a Fortune 50 company producing million of dollars in revenue

• Streamlined daily business processes and increased productivity levels and trained the sales team in developing a system to help in their time management skills.

• Developed strong relationships with vendors and customers which produced 35% of my business to be repeat business.

• Worked closely with the CEO in creating a new dot com business. Designing marketing strategies from design of the website to developing strategies to increase the revenue of the company, through strategic relationships

• Created multiple Excel spreadsheets to increase productivity of the sales team as well as for the ease of use for our vendor relationships.

• Developed a new team concept to help increase the sales of the company as well s create consistancy and develop real teamwork among employees.

Experience

VAR RESOURCES, Mesquite, TX 2004 to Present

Senior National Account Manager

Develop and maintain relationships with the top national technology distributors and resellers and work closely with their sales teams to provide lease financing for their customers. Developed a new team concept to help increase the sales of the company as well s create consistancy and develop real teamwork among employees. Handled all aspects of account management successfully, managing 8 major accounts nationwide such as Dell, Ingram Micro, Avnet, CDW, PC Connection, PC Mall, Tiger Direct, Graybar Financial, Toshiba and others.

• Increased yearly sales by 150% for the last 4 years

• Help develop a strategic relationship with a Fortune 50 company producing millions in sales

• Created multiple Excel spreadsheets to help the sales team become more efficient in their time management skills. Also designed multiple flyers, bochures, power point presentation to better communicate our value add to both vendors, resellers, distributors, manufactureres and their end users.

• Called on chief information officers, chief technology officers, vice presidents of companies nationwide. Average sales contracts ranged from $ $25,000 to $1,000,000.

• Managed team of 2 account managers and 3 administrative people to generate $10 million in annual sales and streamline our sales and internal processes

• Developed very high level of customer service, responsiveness, and follow-through with vendors, resellers, manufacturers and their customers

• Developed and maintained relationships with strategic national accounts and large corporate clients

• Spearheaded an new sales concept focused on creating a group of 3 account managers and 2 administrative people that work withing their strengths, which increases sales, better processes and a better work environment.

• Collaborated with the CEO and other department leaders identifying opportunities for improvement based on customers' needs and requirements

• Communicated with vendors, resellers and manufacturers and their customers on a daily basis

• Implemented successful change management programs, supporting modifications to existing work processes and realigning supervisory and management teams

• Conceptualized, negotiated, and developed new business relationships with top value-added technology resellers

• Developed and delivered presentations to vendors, resellers, manufactureres and their customers

• Handled all aspects of account management successfully concerning 7 accounts nationwide such as

STUDIO SEBASTIAN, Dallas, TX 2002 to 2004

Store Manager

Opening two new shoe store locations and managing the sales team. Maintaining inventory and training and teaching sales techniques to the sales team. Going to market and helping the owner in purchasing of merchandise as well as deciding on pricing of inventory. Helping with advertising and marketing for the company as well as designing marketing materials.

• Top sales person for the company in 2003 and 2004.

• Interviewed and evaluated personnel

• Personally addressed customer complaints upon escalation by assistant managers

• Managed 3 sales and support staff to perform all aspects of retail store operation

• Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team

• Managed job assistance efforts for multiple stores during business close down

• Managed store operations, marketing, advertising and sales

KINGDOMBUY.COM, Garland, TX 2001 to 2001

Vice President

Work closely with the President to start a new dot com focussed and helping ministries raise money money without any added pressure on their congregations. Help with the design and concept of the website. Develop relationships with minisries and major religious organizations throughout the country.

• Developed and implemented a compensation plans for the sales force to help increase the revenues of the company

• Worked with company president to establish corporate goals

• Responsible for strategic planning, sales, marketing, advertising

• Interviewed and evaluated job applicants

• Trained office staff and provided tools they required to reach expectations and achieve objectives

• Managed client relations

FIRST FAMILY CHURCH, Dallas, TX 1994 to 2001

Assisant Pastor, Youth Pastor, Discipleship Pastor, Mens Ministry Pastor

Responsible for teaching and developing teeneagers from ages 11-18 about the Bible. Build relationships with the teens and their parents to help them in their day to day lives. Responsible for counseling people in the church. Developed our own youth camps rather than going to someone elses. Spoke, taught and preached 2 to 3 times a week. Visit and pray for people in the hospital do weddings and funnerals.

• Developed a strong leadership team that trained and created other leaders from within the youth.

• Started a College and Career group within the church to help with the struggles of their daily lives by motivating them and teaching them God's word.

• Started a men’s ministry to the men of the church to help in buiding men of integrity and character.

• Did mission trips to different parts to help teach people about the things of God and encourage us that is is better to give than to receive. Went to places like New Orleans, Connecticut, New York, Puerto Rico, Ireland, Mexico, South Africa and Kenya.

• Skilled in handling the public with professionalism and sensitivity

• Set up promotional events through radio and newspaper media to increase awareness of the ministries of First Family Church

• Easily establish rapport with people of all ages, cultures, and beliefs

• Coordinated and created different types of fundraising activities

• Organized and developed youth camps, mission trips, men an youth retreats, weekly activities

• Provided supportive counseling to church members, youth and families

Education

Brookhaven Community College, Dallas, TX 1986

Business Administration

Coursework in Business Administration

Thomas Jefferson High School, Dallas, TX 1984

H.S. Diploma

Jesuit Prepatory School, Dallas, TX 1982

Additional Skills

COMPUTER / SOFTWARE

Microsoft CRM, E-Mail, Internet Explorer, MS Works, MS Word, MS Access, MS PowerPoint, MS Excel, Adobe Photoshop, Adobe Acrobat, Word Perfect (all recent versions), Retail Manager POS, ACT!, CorelDraw

SALES / RETAIL

Team Motivation, Trade Shows/Event Planning, Team Leadership, Strategic Sales Planning, New-Store Openings, Technical Presentations and Documentation, Territory Management and Prospecting

MANAGEMENT

Problem Resolution. Strategic Planning and Growth. Office Administration. Inventory Planning & Control. Client Relationship Management. Sales Forecasting. Employee Supervision. Documentation and Reporting. Customer Relations. Conducting Training Programs. Coaching and Motivating Staff. Business Development. Recruiting and Hiring Personnel. Quality Control. Fraud Prevention.

TRAINING

Leasing in the SMB Space: The Alta Group

Fraud Prevention Training: University of VAR

• How to identify a fraudulent company using Dunn & Bradstreet

• What kinds of fraudulent companies are there

Understanding Financial Statements: Dunn & Bradstreet

• Why is Customer Risk Relevant?

• How and when is a Financial Statement Important?

• What are the Key Ratios that will Provide Guidance?

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