Marketing Manager

CAMILO KAWAS

OBJECTIVE

Obtain a position with a corporation that emphasizes identifying market opportunities, solving problems, as well as increasing the company’s revenues by performing major responsibilities that effectively utilize my marketing, communication, organizational, creative, and leadership skills.

EDUCATION

International Business (Dual Degree)

Bachelor of Business Administration, Emphasis: International Marketing

Bachelor of Arts, Emphasis: Spanish

Mississippi State University, Starkville, Miss. Graduation: December 11, 2004

-----------------------------------------------------------------------------------------

University Of Texas At Austin: Managing and Supervising

(Continuing & Extended Education)

AML Training: Anti Money Laundering

WORK EXPERIENCE

Austin TX, CICA LIFE Insurance Company of America, International Product Manager. January 2008-Present.

• Market, resale, and service 34 different products sold in Latin America and Asia. (Retirement Funds, Stock Investment Programs, Annuities, and Life Insurance Policies.

• International Agent Development in Taiwan and South America: Sales, Product Training, Agency Development and Product Operations.

• Manage a team of 14 Account Managers that service 1,600 agents: Marketing Material, Servicing, and Processing.

• Competitive Analysis and Product Development for Retirement Funds.

• Develop and implement customer service and customer retention strategies to acquire new customers and maintain the existing accounts (Company’s client portfolio in South America and Taiwan: 85,000).

Austin TX, CICA LIFE Insurance Company of America, Associate Product Supervisor - International and Domestic Market. October 2005-Present.

• Promoted to Supervisor by accomplishing month-to-month goals, displaying company loyalty, and maintaining a positive environment in the workforce.

• Implement operational procedures for customer retention strategies to acquire new customers and maintain the existing accounts (Clients: 80,000 Intl. and 850,000 Domestic).

• Lead and manage a team of 12 Account Managers that service domestic and international agents and clients.

• Improve customer service and communication between customer service representatives, agents and clients.

• Recruit, supervise, and train employees throughout the year to ensure operational excellence.

• Provide the strategic vision to define and meet the department’s goals, represent the company’s vision, and its expanding market objective.

• Successfully direct, train, lead, and motivate a diverse team in a diverse task environment ensuring great production and smooth workflow.

• Provide outstanding work quality and accurate response time throughout the department all year round.

Austin TX, CICA LIFE Insurance Company of America, Account Manager - International Customer Service/Retention Dept. May 2005-October 2005.

• Manage thousands of clients from South and Central America through the use great time-management skills, multi-tasking abilities, and excellent communications skills in English and Spanish.

• On-phone, e-mail, and face to face customer support for any questions related to the client’s financial investments, their life insurance policy, and their stock investment.

• Excellent customer retention through the use of exceptional sales expertise, people skills, language proficiency, persuasive dexterity, and creative thinking.

• Exceed customer satisfaction and their expectations at all times.

Miami FL, C. H. Robinson Worldwide, International Logistics Coordinator. December 2004-March 2005.

• Manage three major accounts for clients that import products to the U.S. from South America, Central America, China, and Spain.

• Retain customer satisfaction by ensuring successful completion of the shipments through excellent communication, multi-task skills, attention to detail, and daily follow-up for the accounts.

• Bring to the corporation great positive energy at all time, good work ethics, and ability to work great under pressure.

Miami FL, FedEx LAC, Marketing & Public Relations Internship. July 2004-December 2004

• Competitive analysis on the Caribbean region of the top competitors in terms of online invoice capabilities for the following countries: Dominican Republic, Jamaica, Bermuda, and Cayman Islands.

• Created and updated the intranet website for the FedEx Marketing Dept. in Miami, improving the website using the latest in programming software: “Adobe Go Live CS”.

• Helped coordinate the Grand Opening of The Miami Gateway Hub with the FedEx Public Relations Department, and I also kept the website current with monthly updates of the latest press releases.

Starkville Miss., Custom Food Group (CFG), Supervisor. January 2002-June 2004 (part-time)

• The company achieved a 33% increase in revenues from the previous year, while being in charge of directing 68 people.

• Supervised 28 points of sale, generating in excess of $43,000.00 per game, $301,000.00 in a season.

• Assisted in the daily operations of the inventory control, accounts payable, and accounts receivable.

References:

Brent Balke: Premium Accounting Manager-CICA LIFE Insurance Company of America

Work: 512-***-**** ext. 254

George Frias: Assistant Director of Personnel-Pflugerville ISD

Work: 512-***-****/Cell: 512-***-****

Dan Bristol: Owner-Bristol Family Eye Care

Work: 512-***-****

Benjamin Alexander: Financial Analyst-FedEx Express (LAC-Latin American & Caribbean Division)

Work: 786-***-**** Cell: 662-***-****

Contact this candidate