Customer Service Manager
Resume:
Herbert A. Gordon
Atlanta, GA 30341
*********@*****.***
Objective
To leverage my unique skill set and professional experience to enhance the business solutions of your company
EDUCATION
Associates of Arts in Business
Emphasis: Merchandising
Bauder College Atlanta Georgia
GPA: 3.4
Completion Date: January 2008
CORE COMPETENCIES
Creative Thinking, Innovative Solutions, Intense Problem Solving, Eye for Detail, Awareness, Leadership, Dedication, Focus, Reliability
PROFESSIONAL EXPERIENCE
Faith Asset Management LLC
Property Administrator/ Executive Assistant 2008 – March 2012
Hartford, CT
• Oversee all day-to-day operations of a 28 unit residential facility
• Process rent deposits, screen applicants, and perform extensive work within Management Plus
• Oversee all maintenance operations and manage a team of three
• Perform clerical and administrative duties as an office manager for the president of the company
State of Georgia Department of Corrections
Customer Service Agent 2006 - 2008
Atlanta, GA
• Answered phones, generated grid sheets, and handled all Georgia inmate inquiries via letter and phone
• Performed extensive data entry in Microsoft Excel and Word
• Filed confidential inmate documents
• Scheduled regional and quarterly compliance meetings
St. Paul Travelers
Finance Claims Analyst 2000 - 2006
Hartford, CT
• Process medical insurance reimbursements
• Performed extensive data entry in Microsoft Excel, Access, PowerPoint, Word, and Lotus Notes
• Scheduled appointments, managed calendars, and tracked travel itineraries
REFERECES
Kimalee Williams - President of Faith Asset Management
Phone: 860-***-****
Email: *******@*************.***
Shevondah Fields – Manager of Ombudsman unit (GA. Corrections)
Phone: 404-***-****
Contact this candidate