Instructional Designer

GARTH GORDON

**** **** **** *** ** 404-***-****

Smyrna, GA 30082 *********@*****.***

PROFESSIONAL EXPERIENCE

ACCENTURE, Atlanta, Georgia 2006-2009

Management Consulting: Training Consultant – Change Management and Organizational Development

Results driven management consultant with 5 years of experience in organizational development and a primary focus on systems training and communications. Executed the strategy, approach, design and development of change management initiatives on various projects across multiple industries (Telecom, Financial Services, Utilities, Natural Resources, etc). Ability to work independently or part of a team environment.

· Independently owned and managed all training deliverables for an entire workstream during large-

scale system implementations.

· Worked with client teams to identify, design, and develop training deliverables aligned with the

implementation of various initiatives including company procedures and software releases / upgrades

for over 5,000 employees worldwide; Deliverables include (but are not limited to) Instructor led

courses, Web Based Training, Job Aids, FAQ’s, and timelines.

· Collaborated with various subject matter experts to technically author functional / procedural

documentation where needed. Documentation aided in the development of user manuals / user help

guides

· Identified and recommended the most effective approach / method of training delivery resulting in

appropriate integration of all learning content.

· Adhered to specific curriculum design standards and guidelines; Ensure that all materials are

clear, concise and consistent with training/skill building objectives.

· Designed and develop train the trainer curriculum; Additional train the trainer responsibilities

include providing feedback and/or coaching trainers on their approach, and assisting with the

facilitation of opportunities for each instructor to test their skills (dry runs).

· Consistently delivered all in scope training deliverables on time and within budget.

· Tested all training deliverables (where applicable) to ensure appropriate functionality.

· Worked with the communications and training leads to determine strategy and approach for

distributing communications and training to process updates/changes.

· Facilitated client review sessions on all training content.

Management Consulting: Analyst – System Integration and Technology 2004-2006

· Assisted with the projects' training scope management process, addressing all changes to

commitments/requirements and deliverables as stated in contracts on an ongoing basis, and

communicate these changes to executive leadership, thus increasing the visibility of all change

requests.

· Assisted executive leadership with the maintenance of project financials

· Assisted in analysis and design of all client training deliverables.

· Worked with functional teams to obtain concurrence on all training deliverables.

· Assist client with all training logistics (headcount, scheduling, communications, evaluations,

etc.).

· Assist project partner with all internal and client communications.

· Spearheaded project and account-wide newsletters

· Solely managed and coordinated the interdependencies of 27 project initiatives (an effort which

typically requires 2 resources).

· Managed the coordination and distribution of the project team and client satisfaction surveys with

accompanied detailed analysis. All compiled data was used to improve service delivery standards

and practices.

· Created test scripts and scenarios for UAT participants; Assist with the coordination of UAT

sessions.

· Communicated team status, progress, and updates to client stakeholders/executives on a weekly basis.

· Assisted in the project's issues escalation process ensuring that all issues receive the right

level of visibility and that they are addressed according to the project's issues management

process.

Schlesinger Associates, Atlanta, Georgia

Research Assistant, March 2002 – February 2004

· Assist research moderators in conducting quantitative and qualitative research.

· Re-screen respondents to ensure specific target audience qualifications are met.

· Maintain archived recordings of focus groups, interview sessions and self-administered

questionnaires.

Skills

Learning/Training and Curriculum Design and Development

Computer Based Training development

Coaching (Trainers)

Communication design and development

Project Management

Process flow design

Process Documentation

Quality Management

Skills (Software)

Skill Years of Experience

Lectora 1

Microsoft Office (Word, Excel, Visio, PowerPoint, Project)

UPK (Introduced but not proficient)

Captivate (Introduced but not proficient)

PeopleSoft

EDUCATION

Clark Atlanta University

Bachelor of Science in Communications / Mass Media

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