Ronald O. Craig (Ron)
Cumming, GA 30041
********@***.***
Summary: Technology Professional with over 10 years in Technical Training, 10 years Instructional Design/ Technical Writing, and 2 years QA Testing. Strengths include Instructional Design, Technical Training, Technical Documentation, Project Management, Business Analysis, QualityTesting, and Data Analysis.
Skills:
Hardware: PC, Mac, SUN
Software: MS Office, Windows Server 2003, XP, Win 7, Solaris, SQL Server, WebEx, SQL Server
Instructional Design: Captivate ver. 1-5, Word, FrameMaker, PowerPoint, Acrobat, PhotoShop, DreamWeaver, Camtasia, Visio, RoboHelp, ToolBook, Articulate, Blended e-Learning solutions, SCORM. LMS, SumTotal
Training: Software, Hardware, Middleware configuration and admin
Testing Tools: Mercury/HP Quick Test Pro, LoadRunner
Experience:
Infologix
Feb 2011 – Apr 2011 (Short term Contract)
Instructional Designer
Designing and developing e-Learning modules for Epic training
Affiliated Computer Services
Nov 2010 – Feb 2011Instructional Designer
Contracted to Ernst & Young. Creating ILT for Ernst & Young clients.
Currently assigned to Global Risk Analysis.
Children’s Healthcare of Atlanta
May 2007 - May 2010 Atlanta, GA (Downsized)
Instructional Designer - eLearning
Developing eLearning solutions for personnel of Children’s Healthcare including physicians, residents, nursing staff and, radiologists. Spearheaded developing Computer Based Modules including Training, Assessment, and Presentations using Adobe Captivate versions 1 - 5 and SumTotal ToolBook. Dedicated to developing training solutions for the “Epic” Electronic Medical Records project implemented in Children’s hospitals, I created most of the Web Based Training modules for Clinical personnel introducing the personnel to the new “Paperless” Charts. Administrator of SumTotal LMS system. Project Management.
Freelance Contract Consulting
Oct 2006 - Apr 2007 Atlanta, GA
Performed consulting services to various companies, law firms, etc. Involved in Networking, Computer Hardware repair, Web development and Business Process Improvement.
Fidelity National Information Services
Mar 2004 - Sep 2006 Atlanta, GA (Downsized)
Sr. Technical Training Consultant/Business Analyst
Conducted technical training on banking/financial software including classroom and web-based instruction. Instructional Design of training materials including Implementation, Installation, Administration and End-User documents using MS Word, MS PowerPoint, Visio and RoboDemo and later Captivate. Managed internal rapid resource training effort. Providing remote training through use of online tool WebEx, iLinc, Live Meeting and NetMeeting. Interpreted business processes and writing Functional Description, Needs & Use Case and Requirement documents by eliciting requirements from any existing document and through Interviews with clients.
Lanier Technical College
Aug 2003 - Nov 2004 Cumming, GA
Instructor Part-Time
Conducted evening adult workshop training on Microsoft Office Products including Word, Excel, Access, and PowerPoint.
Datalex Communications
Jun 2000 - Jul 2003 Alpharetta, GA (Downsized)
Technical Training Lead / Instructional Designer
Lead for Technical Training team. Trained clients and internal personnel on java-based, Internet travel booking software in NT/2000 and UNIX environments. Trained clients on customization of web e-commerce products through use of HTML and JSP and Java Beans. Trained clients in configuration and administration of software products in a Server Farm configuration of database, web servers and host access servers. Performed remote training through use of PlaceWare/LiveMeeting. Maintained client server hardware and software for training department including 6 NT/Win2000 and 2 Solaris servers and 12 PC thin clients in training rooms. Some use of RoboDemo which became Captivate.
Documented installation procedures of software, and trained on all aspects of products. Instructional Design of all training courses conducted. Performed technical authoring of company documents using Adobe FrameMaker, Adobe Photoshop, MS Word, and Macromedia Dreamweaver MX.
Support Technologies, Inc
Sep 1996 – May 2000 Atlanta, GA
Project Manager/BA
Initially worked on outsourced PC Helpdesk to companies such as UPS Worldwide Logistics.
Worked with new clients to determine needs and mesh those needs to the services offered by STI.
Developed RFP’s, and SOW’s, and SLA’s. Tested and verified viability of those SLA’s.
Acted as company liaison to clients during and after startup.
Galileo International (Apollo)
Jan 1995 - Aug 1996 Rolling Meadows, IL
Project Manager /Trainer
In charge of training, and implementation of support desk for United Air Lines online intuitive products.
Developed and refined operating procedures, developed customer feedback procedures. Developed and lead beta test for CompuServe version of product.
Developed and implemented training program for all new-hires for support desk. Developed and prepared all courseware for trainees of varied experience levels.
Conducted all training of support desk personnel.
Consulted in development of modular training program for future training.
(Same Company) Nov 1992 - Jan 1995 Atlanta, GA
Apollo Customer Support Coordinator
Provided International Support for hardware/software, formats and international fare issues. Assisted with troubleshooting ticketing, fare construction and format related problems with Apollo/Galileo GDS for travel agencies.
Education:
3 Years of Applied Music education – Jacksonville State University, Jacksonville, AL. (No Degree)
Skills and Duration
• Instructional Design / Technical Writing – 10 yrs
• ADDIE, Rapid Prototyping, Gagne, Kirkpatrick – 10 years
• Adobe Captivate – 6 yrs. Including beta testing versions 2 - 5 for Adobe,
• Adobe FrameMaker – 2 yrs, Adobe Acrobat –8 yrs.
• Adobe Photoshop – 8 yrs, DreamWeaver – 4 yrs.,
• Adobe RoboHelp – 1 yr., Adobe Soundbooth – 2 yrs
• SumTotal ToolBook – 3 yrs,
• Camtasia Studio – 3 yrs,
• Articulate Studio – 1 yr.
• Training – 12 yrs Technical, Sales/Customer Service/Support, GDS
• Project Management – 2 yrs.
• Business Analysis – 2 yrs.
• LMS – 8 yrs SumTotal, Moodle & Proprietary
• SCORM – 3 yrs
• Healthcare Industry – 3 yrs. Epic EMR – 3 years
• Mac OS/X – 4 years
• Microsoft Office – 10 yrs
• MS Project – 2 yrs
• MS Visio – 6 yrs
• WebEx – 5 yrs
• Mercury / HP Test Products – 2 yrs.
• HTML – 6 yrs