Quality Assurance Analyst

Vinh Hien Nguyen

***** ******* *** **. *****: ************@*****.***

Houston, TX. 77082 Cell: 225-***-****

Objective

To obtain a Quality Assurance position utilizing my technical knowledge and experience in a dynamic environment.

Key skills

Professional Training:

AutoCAD 2007. Applied Business and Technology from University of Houston

Programming languages:

Visual Basic

DOS Batch script

SQL scripting (Oracle 8)

ASP, XML, SERVLET, HTML

Operating systems/Databases:

Window 2000 and 2003 Server, XP and Vista

SQL server 2000, Oracle, and Microsoft Access

Web / Object Oriented Distributed Applications:

Microsoft .NET framework

Internet Information Server 4.0

Testing Tools:

QuickTestPro, TestDirector, WinRunner, LoadRunner

Educational Experience

Baton Rouge Community College – Associates in Computer Science

Microcomputer Applied in Business – experience and understand of spreadsheets, database managers, presentation software, and web-authoring software

Intro Program Logic & Design – experience and understand the principles of programming and develop logical thinking, structured procedural and program logic, and good programming style

Algorithms and Programming – experience and understand of disciplined approach to problem solving, program design, algorithms, logic development, elementary data structures, searches, simple and complex sorts, and objects

Work Experiences

University of New Orleans. – Baton Rouge, LA

QA Analyst – May 2008 - present

Analyze business and system requirements, manage development of specifications to create and execute detailed test plans, and verify bug fixes.

Create and manage automation scripts for regression testing using QuickTestPro.

Perform various types of testing including functional, regression, user acceptance, negative, and installation testing.

Designed test plans and defined test cases for functional, performance, integration system, and user acceptance testing.

Interacted with developers, system engineers, and testing teams to identify application defects.

Perform database testing using SQL.

Create and maintain user accounts in the Security System

Monitor and troubleshoot data transaction systems to ensure they are operating correctly.

Perform computer software installation and configuration.

Compliance Consultants Inc. – Baton Rouge, LA

Software/ QA Analyst – August 2007 to May 2008

Perform functional, system, and regression testing

Automation using Mercury Winrunner

Interface with development and user community throughout the software life cycle

Analyzed defects to identify high risk components

Proficient with AutoCAD 2007, Site Layout and Development Design, Site Grading Design, Road Design, Underground Utilities Design, Traffic Layout Design, Detailing Digital Terrain Modeling (DTM) and Topographic Analysis

Supported users on a variety of desktop and laptop computers employing Windows XP, Microsoft Office, Adobe Acrobat, and diverse desktop and web-based applications

Provided computer support including hardware and software

Built new PC image and any additional hardware request for new and existing employees

Troubleshooter for all on-site computer related issues

Managed hardware inventory and software licenses

Kamado Sushi Bar and Grill – Baton Rouge, LA

Head Sushi Chef/Manager – January 2002 to August 2007

Managed a staff of twenty including five sushi chefs

Developed superior leadership, coaching, and team building skills frequently praised by senior management

Assisted owners in managing restaurant operations with an emphasis on budget management, creative menu development, price structuring, team building and training, special event planning, safety and sanitation, quality control, profit enhancement, inventory and purchasing, product development, and guest relations

Committed to creating memorable dining experiences for all guests

Thrived in high-pressure environments

Trained employees on new strategies that surfaced each day to entitle outstanding customer service and satisfaction

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