Management Process
Resume:
Sandeep Verma
H.No- ***, Phool Bagh Colony, S.K. Road Meerut, U.P.(W)
Phone: +91-991*******
E- mail:***************@*****.*** / *******.************@*****.***
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CAREER OBJECTIVE:
Seeking assignments to manage Customer Care Unit with a backline organisation in the Telecom/ISP as a Circle Co-ordinator.
Summary of Experiences: - Served in CAF Management (Warehousing) backend operation as Circle Co-coordinator for last 7 years/ MIS Co-coordinator/ Stock and billing in SCM department.
Mar’11 to June’12:- Working as a Process Manager (On the rolls of Syncpro Solutions)- CSG with Vodafone Essar J&K Circle, based at Jammu.
Current Responsibilities- Managing overall Pre-Paid GSM &Post-PaidCAF Management activities E2E process for entire J&K circle.
Responsible for managing quality based CAF management E2E process (Pick-up to Warehousing Reports To Mr. Ankur Paliwal)
Managing CAF pre-paid management process for entire Circle.
De-duping of active base before submission to TERM Cell.
Get de-activate the Dels under multiple.
VTM submission, along with CBI/Nodal/Security request as per requirement.
Responsible of all types of Data Handling & MIS of Daily Caf upload, Dispatching, Reconciliation
with CWH, Caf pendencies.
Responsible for Caf compliance and error free data entry in stipulated SLA.
Responsible for Daily sharing of Data with Distributors & Channel regarding pendencies.
Handling Call Center for Post-paid Pre 2 Post/Complaints/Exposure/E-bill Delivery.
Taking care of Post-Paid AV/CV.
Responsible for weekly Audit report of agency.
Handling CAF Warehouse along with scanning and filenet uploading.
Responsible for Channel & Distributor complaints Resolution on time.
Providing Support to Distributors for their queries & Complaints.
Dec’09 to till Mar’11: - Working as Process Co-coordinator (On the Rolls of KMS) –CSD with Reliance Communication Ltd based at Circle office Meerut.
Current Responsibilities- Managing overall Pre-Paid GSM & CDMA CAF Management activities E2E process for entire UPW & Uttarakhand circle.
Responsible for managing quality based CAF management E2E process (Pick-up to Warehousing)
Managing CAF pre-paid management process for entire Circle.
Responsible for CDMA & GSM acquisition (Prepaid) in Meerut Cluster.
Responsible of all types of Data Handling & MIS of Daily Caf upload, Dispatching, Reconciliation
with CWH, Caf pendencies.
Responsible for Caf compliance and error free data entry in stipulated SLA.
Responsible for Daily sharing of Data with Distributors & Channel regarding pendencies.
Responsible for Error free Caf Scrutiny with in stipulated SLA.
Responsible for weekly Audit report of agency.
Responsible for 100% Profile change within time though Clarify or Simplify.
Responsible for Channel & Distributor complaints Resolution on time.
Providing Support to Distributors for their queries & Complaints.
Responsible for Monthly VTM Activity like submission of required documents with given SLA.
ACHIVEMENT:
Get reduce the rejection %age at backend level in comparison to PPD point, from 3% to .9%.
May’09 to Nov’09:- Working as Process Co-coordinator-CAF Management (CSD) with Virgin Mobiles on the rolls of Onicra Credit Rating Ltd.
Managing overall Pre-Paid GSM & CDMA CAF Management activities E2E process for entire UPW & Uttarakhand circle.
Responsible for managing quality based CAF management E2E process (Pick-up to Warehousing)
Managing CAF pre-paid management process for entire Circle.
Pick-up of CAFs from field to warehousing after getting them audited/uploaded and scrutinized, and then warehoused.
Handling the VTM requests raised by DOT. Providing the CAFs as per their requirement.
Handling the Circle Nodal queries regarding the CAFs.
Preparing the CAF compliances/rejection MIS and making aware to distributors regarding the same.
Jun’08 to Apr’09: - Worked as Process Co-coordinator- CAF Management (CSD) with Tata Teleservices Ltd. Based at Meerut Circle office on the rolls of iSmart Global Pvt. Ltd..
.
Managing CAF pre-paid management process for entire Circle.
Pick-up of CAFs from field to warehousing after getting them audited/uploaded and scrutinized, and then warehoused.
Handling the VTM requests raised by DOT. Providing the CAFs as per their requirement.
Handling the Circle Nodal queries regarding the CAFs.
Preparing the CAF compliances/rejection MIS and making aware to distributors regarding the same.
Jan’07 to May 08: - Worked as. Executive - Operations (Service Delivery & Quality) with Tata Teleservices Ltd. Punjab, based at Circle office Mohali, on the rolls of Adecco.
Taking care of CAF management of ABU unit (PCO/Parsec/PTB/CCB/RTB).
Scanning and warehousing of CAFs.
Distributors payouts regarding the R&M/Refurbishment/Provisioning of finance.
Distributors accounts reconciliation and credit control limits.
Inventory management to the distributors and agencies.
Jan’05 to Dec’06:- Worked as. Executive – Operations on the rolls of Minex Version (CAF Management CSD) for Post Paid CAFs for TATA Teleservices Ltd. Based at Meerut.
Managing CAF post-paid management process for entire Circle.
Pick-up of CAFs from field to warehousing after getting them audited/uploaded and scrutinized, and then warehoused.
Handling the VTM requests raised by DOT. Providing the CAFs as per their requirement.
Handling the Circle Nodal queries regarding the CAFs.
Preparing the CAF compliances/rejection MIS and making aware to distributors regarding the same.
Education Qualifications:
Pursuing MBA from Symbiosis Pune.
Passed M.COM in the year 2004 from C.C.S. University Meerut.
Passed B.COM in the year 2001 from C.C.S. University Meerut.
12th From U.P.Board in 1998.
10th from U.P. Board in 1996.
Diploma in Ms- Office from NICL.
PERSONAL DETAILS:
Father’s Name : Shri. Jagdish Prasad Verma
Marital Status : Married
Address : H-no 156/7, Phool Bagh, S.K. Road, Meerut.
Computer Proficiency : MS Access, Ms Excel
Email-Id : ***************@*****.***
Contact No. : +91-991*******
DATE:
PLACE: Meerut (U.P)
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