Customer Service Insurance Agent

Tony M. Emetu, MBA

**** ***** ***** ****, *******, GA 30906 ■ Cell: 706-***-**** ■ Email: ******@*****.***

Education: Georgia Southern University, Statesboro, GA, 2009 -- 2010

Master of Business Administration, Management, July 2010

Licenses: Georgia Life, Accident & Sickness; Georgia Property & Casualty Insurance

Related Skills: Excellent oral/written Communication ■ Customer service ■ Spreadsheets ■ Database ■ Presentations ■ Event coordinating ■ Payroll processing ■ Calendar management ■ Accounting ■ Producing & compiling reports ■ Statistical Data analysis ■ Policy writing ■ Personnel recruiting ■ Marketing ■ Leadership ■ Accounts receivable ■ Purchasing ■ Budgeting ■ Inventory management ■ Personnel training and retention ■ Collections ■ Sales

Computer Skills: Microsoft Word ■ Excel ■ Access ■ PowerPoint ■ FrontPage ■ PeopleSoft ■ Blackbaud ■ IDX ■ FileMaker Pro ■ Certiphi ■ Visio ■ Adobe Professional ■ Decision Support Systems ■ Outlook ■ Cascade Server ■ WordPerfect ■ Webpage Design ■ PIM system ■ HIS system ■ Citrix ■ SurveyPro ■ GroupWise ■ Lotus Notes ■ Computer macros experience ■ Dreamweaver ■ Databases ■ Spreadsheets ■ Type 70 wpm ■ Webpage Writing, etc.

Honors: MCGHealth Ambassador’s Club Membership, May 2009 – April 2010

Requirements were high scores on performance evaluations and nomination by a superior

Experience: Employment Temp Agencies/Insurance Agent, Augusta, GA, April 2010 – November 2011

Administrative Assistant/HR Assistant /Financial Representative/Sales Agent

• Served temporary employment assignment to provide administrative support to a staff of 116 engineers at the Savannah River Site in efforts to complete a confidential federal project; Served as logistics coordinator and managed various asset inventories

• Served temporary assignment as human resource interim for a manufacturing company and was representative for all employee relation issues, payroll, data management, and administrative duties in support of a numbers-driven production operation.

• Served as insurance agent and produced positive customer service experiences to a wide variety of customers in order to maximize sales potentials.

• Was financial representative for a financial company and provided administrative support in the loan application process, averaging over 1,000 solicitation/collection calls per month

Medical College of Georgia/MCGHealth, Augusta, GA, March 2005 – April 2010

Human Resource Assistant/Administrative Specialist

• Coordinated front office and serve as second in charge of its overall operations

• Recruited personnel and effectively maintained retention.

• Produced administrative reports for key executives of the company

• Provided quality customer service to the public and served as data analyst/manager

• Was chairman of a volunteer committee and coordinated various events within the community

• Processed payroll for over 200 employees for the Bone Marrow Transplant clinic.

• Guided recruits through data-entry, payroll, and benefits processes of new employee orientation

• Managed records via PeopleSoft database and worked to meet strict payroll deadlines

• Provided administrative support and maintained supply levels and financial records.

South Georgia Medical Center, Valdosta, GA, June 2003 – March 2005

Secretary/Patient Financial Services Representative

• Provided administrative support to Patient Financial Services and served as frontline representative for the company, assisting customers over the phone and in person

• Performed all clerical duties for the six departments of the Women/Children division

• Processed payroll for over 250 employees and maintained supply inventory levels

• Kept departments informed and compliant with federal and state guidelines

References: Available upon request

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