Customer Service Administrative Assistant

Frankie A. Partello

Objective To secure a professional position, with a stable company that will challenge my abilities while allowing me to fully utilize my experience and skills.

Work experience 11/2011 – 03/2012 Franklin Electrofluid

Customer Service / Warehouse

• Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products

• Determine whether orders have been filled correctly by verifying incoming shipments against the original order and the accompanying bill of lading or invoice

• Tracked as well as unload merchandise as it is received at the warehouse and load it when it is being shipped to customers

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems

08/2011 – 11/2011 Staffmark (Franklin Electrofluid)

Customer Service

• Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products

• Determine whether orders have been filled correctly by verifying incoming shipments against the original order and the accompanying bill of lading or invoice

• Tracked as well as unload merchandise as it is received at the warehouse and load it when it is being shipped to customers

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems

2/2010 – 08/2010 ReSale Cells

Wireless Cell Technician

• Examine equipment and systems to find and repair faults.

• Update and maintain existing equipment

• Test repaired or updated items

• Install and test equipment.

• Connect equipment to networks

• Assist with the design and manufacture of new equipment

• Assist with selecting sites for equipment

• Carry out general administrative duties.

08/2007 – 09/2008 Staffmark (Calvert McBride)

Shipping, Receiving, Warehouse, and Forklift Operator

• Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products

• Determine whether orders have been filled correctly by verifying incoming shipments against the original order and the accompanying bill of lading or invoice

• Tracked as well as unload merchandise as it is received at the warehouse and load it when it is being shipped to customers

• Operate industrial vehicles and equipment.

• Transport raw materials, full goods and/or finished goods to designated area.

• Load and unload designated trailers and/or route trucks.

• Ensure compliance with regulatory and company policies and procedures.

• Move product and/or materials manually as required.

02/2007 – 08/2007 Experian

Customer Care Professional

• Secure handling of time sensitive, confidential, and financial information. Utilize Windows to service customer accounts, retrieve and relay pertinent information.

• Act as manager on duty as needed, perform management tasks, acted as consultant to customers that required special assistance. Assist CSR’s in any manner and with technical issues. Assist with ongoing training of new CSR’s.

• Exceeded QA quotas by maintaining 97% score. Regularly requested for special projects involving large volume customers.

05/2005 – 02/2007 Company Name Withheld

Director of Public Relations

• Maintained customer relationships, and grew repeat business. Assisted with new and existing procedures as needed per corporate mandates. Assist with media relations with various contacts.

• Perform inventory control on a district wide level. Organized special events.

• Assisted with daily opening, closing, cleanup and cash handling as needed.

2002/2004 Cass Convention Center

Administrative Assistant

• Assisted Administrator and Center Director with public relations, government relations, event coordination, and special projects.

• Lead of business management team. Order confirmation and QA upon their arrival.

• Performed daily opening and closing reports.

Summary of qualifications

Customer service, multi-line phones, 10 key, typing (75 wpm), Windows Professional, XP Professional, Mac OS X 10.4.6, Office Suite, Word, Excel, PowerPoint, Outlook, and internet.

Education 2004 Arkansas Tech. University

Associates Degree

• Business Administration

10/2008 – 02/2010 University of Arkansas Fort Smith

Automotive Technology

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