Customer Service Extraordinaire!

Krystle McCabe

IEI/EMP SECURITY INTERVIEWER * at State of Tennessee

*******.******@*****.***

Summary

Positive and goal driven individual seeking a role where my management, sales and customer service

experience can be utilized to promote company growth and efficiency.

Experience

IEI/EMP SECURITY INTERVIEWER 2 at State of Tennessee

November 2011 - Present (6 months)

#Customer service, resolution and processing of all state of Tennessee unemployment claims.

# Interviews claimants and various individuals concerning eligibility for Unemployment Insurance benefits.

# Quality Control Assurance of claims processed by other interviewers.

# Special Project Assignments with Benefit Charge Unit

# *High call volume position.

# *Position requires multi-tasking and multiple screen toggle capabilities.

Sales and Marketing Ambassador at Pinkberry

2010 - 2011 (1 year)

# Proactively market and sell Pinkberry catering services to new and existing clients.

# Ensure a favorable impression with prospective clients that includes hosting, store tours and remarkable

customer service.

# Responsible for launching a new catering sector which has grown to over 20% of net sales in less than one

year.

# *Sales oriented position.

Senior Banker at US Bank

2009 - 2011 (2 years)

# Position of back up management to branch manager with responsibilities in

# Coaching, scheduling, hiring, marketing, development plans and increased sales

# goals.

# Proactively market, sell, and cross-sell US Bank products and services.

# *Sales oriented position.

Personal Banker at Wells Fargo Bank

2008 - 2009 (1 year)

# Pro-actively market, sell, and cross-sell Wells Fargo’s products and services

# Continuously generate sales referrals to other areas of Wells Fargo including mortgage,insurance, and

investments.

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# Financial adviser to all current and prospective clients of the bank.

# *Sales oriented position

# *Promotion from Lead Teller 04/2008

Lead Teller at Wells Fargo Bank

2006 - 2008 (2 years)

# Under limited supervision, provide the same duties as the teller in addition to

# Handling compliance of audit operations and regulatory issues.

# Duties include work flowscheduling, transaction approval, teller training and/or teller supervision.

# Respond to inquiries/problems and may handle more complex services/transactions.

# Also includes vault teller and foreign exchange services

Group Rooms Coordinator at Holiday Inn Express

2005 - 2006 (1 year)

# Input all group and sales contracts as well as internal bookings representing over 2

# million dollars in revenue.

# Follow up with cutoff dates, rooming list due dates, and secured payment or payment

# options and all other contractual agreements. Worked closely with sales team to monitor groups.

# Basic revenue tracking and management including loading rates, daily averages, sell dates and blackout dates and corresponding with the worldwide Holiday Inn System.

# *Promotion from front desk agent in September 2005.

1 recommendation available upon request

Guest Service Agent at Davidson Hotels

2004 - 2005 (1 year)

# Front desk procedures i.e. check in and checkout, reservation booking and balance reconciling.

# Billing agent- handling all guest billing disputes, questions or concerns in a timely manner to both

effectively and efficiently solve any billing problems.

# Balance financial shift reports, reconcile food and beverage charges, accurately reflect cash on hand, control

a petty cash fund, and balance deposits.

Skills & Expertise

Microsoft Office

StoreVision Platform

StoreVision Teller

RX Foreign Exchange

Opera

Aloha

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Certifications

Notary Public

Medallion Guarantor

"Opera Group Management" Certification

"Sales Essentials" Certification

Honors and Awards

Top Banker

US Bank

US Bank top banker in Southern Tennessee district for outstanding sales

achievement.

Top Banker

Wells Fargo

Wells Fargo top banker in Iowa/Illinois region for outstanding sales achievement.

"Wow" Customer Service

Wells Fargo

Recipient of "WOW" awards and recognition for outstanding customer service

"On The Watch" Fraud Prevention

Wells Fargo

"On The Watch" award recipient for preventing fraud and bank loss.

"Star Teller"

Wells Fargo

"Star Teller" award recipient voted on by fellow team members for the "Star" of

The team.

Employee Of The Month

Holiday Inn Express

Holiday Inn Express "Employee Of The Month" award recipient.

"Service Promise" Receipient

Sheraton

Sheraton "Service Promise" award recipient for superior guest service.

Education

North Polk

Krystle McCabe

IEI/EMP SECURITY INTERVIEWER 2 at State of Tennessee

*******.******@*****.***

1 person has recommended Krystle

"Krystle was hired as a Guest Service Agent and quickly demonstrated the ability to multi-task, take on more

responsibility, and finsh small projects quickly and accurately. We promoted her to Group Sales Coordinator,

where she monitored cut off dates, inputted rooming lists, and managed all aspects of the group after the

Sales manager booked the group. Her attention to detail and pleasant personality endeared her to meeting

planners, mothers of the bride, and corporate professionals alike. I would have no problem recommending her

for a similar position or one of more responsibility in a Hotel Sales or any Sales orgainization."

Doug Vandenberg, General Manager, Holiday Inn Express Nashville-Downtown, managed Krystle at

Holiday Inn Express

Contact Krystle on LinkedIn

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