Customer Service Manager
Resume:
Amanda Shields
**** **** **** ** * Apt. A
St. Petersburg, FL 33712 Phone 727/421-7663
E-mail ************@*****.***
Objective To obtain the position as a Customer Manager. Utilizing my experience in providing excellent customer service, efficiency, multi-tasking, and maintaining professionalism and integrity.
Work experience
November 2009 – February 2010 Fidelity National Information Services St. Petersburg, FL
Customer Service Representative
§ Providing excellent customer service
§ Call center (inbound)
§ Assist with reporting and blocking lost/stolen debit and credit
§ Data Entry
May 2007 – November 2009 Amscot Financial St. Petersburg, FL
Assistant Manager
Assist Branch Manager with daily branch operations, store closing
Manage and train fellow associates
Provide customers with financial services through effective and efficient customer service
Maintaining Professionalism and Integrity.
Balance cash drawers daily.
Assist in Collection Calls.
Notary Services
September 2003 – May 2007 Winn Dixie St. Petersburg, FL
Assistant Front-End Manager
§ Supervise “Front-End” associates (cashiers, baggers, etc.)
§ Provide customer service (returns, questions about products, etc)
§ Perform office and cash register counts and reports; reconciling at the end of my shift.
March 2006 – June 2006 USPS Tampa, FL
Data Conversion Operator
§ Typing mail images quickly and accurately.
§ Data Entry
December 2005 – March 2006 Walmart St. Petersburg, FL
Cashier
Customer Assistance
Cash handling (register, etc.)
May 2005 – November 2005 Walgreens St. Petersburg, FL
Pharmacy Technician
Assist pharmacist in providing medications to patients.
Customer Service
Cash register handling
Education Sep. 2009 – Jan. 2010 Pinellas Technical Education Centers Clearwater, FL
Accounting Operations
Nov. 2007 – Aug. 2008 Florida Career College Clearwater, FL
Medical Billing and Coding Diploma Program Graduate 3.78 GPA
Certified Billing and Coding Specialist (CBCS)
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