Customer Service Assistant
Resume:
Amanda Cole
**** **** ***. **, *******, WA *****, 541-***-****
******@***.***
EDUCATION
Washington State University, Graduated May 2012
Majoring in Psychology with an interest in Research and Cognition. Minor in Foreign Language: German.
WORK EXPERIENCE
Washington State University, Compton Union Building, Office Assistant August 2009-May 2012
Perform receptionist duties including filing, answering phones, and exceptional customer service.
Responsible for scheduling university classrooms using R25 which is a detailed scheduling software program.
Contributed to scheduling over 5,762 meeting rooms and informational tables annually in the Compton Union Building and other buildings on the Washington State University campus.
Dedicated board member of the Student Development Committee which is utilized to improve the student employee experience.
Assisted in the hiring and training of new student employees through interviews and a professional Customer Service training workshop.
Paradise Shave Ice, Server January 2008-August 2008
Open and Closed Shave Ice booth for local events in the community.
Accountable for serving patrons, organizing the work area and cleaning the booth.
Assisted in closing the till and balancing the financial books at the end of each shift.
Veneta Dental, Staff Assistant June 2007-September 2007
Assisted professional employees with general office duties.
Cleaned, sterilized and organized many dental tools and dental-work areas.
Rays Food Place, Produce Employee June 2006-November 2006
Stocker of the Produce department.
Executed organization and cleanliness of the work area.
OTHER WORK EXPERIENCE
Affective and Cognitive Influences on Decisions (ACID) Lab, Research Assistant
Washington State University, Department of Psychology
Women’s Transit, Volunteer Dispatcher
Washington State University, Women’s Resource Center
RELEVANT SKILLS
Professional Skills
-PC, MS Excel, MS Word, MS PowerPoint, MS Publisher, SSPS, and World Wide Web proficiency with the ability to type approximately 45 words per minute
-Communication competence in a professional work environment
-Planned and executed community service opportunities through Alpha Chi Omega Sorority
- Performed training and orientation events through the Student Development Committee at the Compton Union Building
-Leadership experience through extracurricular campus involvement in addition to High School Student Government positions and multiple team captain positions on sports teams
-Critical thinking in a fast paced working environment
REFERENCES
John Cory
Associate Director, Event Services
WSU Compton Union Building
*****@***.***
Peter Rosen
Graduate Student
Experimental Psychology at WSU
*****.*****@*****.***.***
Hanna Long
Assistant Director, Business Services
WSU Compton Union Building
*.****@***.***
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